Female Customer Service Agent

6 days ago


Dubai, United Arab Emirates Wizard Immigration Services Full time

**Immigration company hiring experienced FEMALE Customer Service Representative. Office located - business bay. 6/1 working days. Benefits as per UAE law. Responsibilities**:

- **Maintaining a positive, empathetic, and professional attitude toward customers at all times.**:

- **Responding promptly to customer inquiries.**:

- **Communicating with customers through various channels.**:

- **Acknowledging and resolving customer complaints.**:

- **Knowing our products inside and out so that you can answer questions.**:

- **Keeping records of customer interactions, transactions, comments, and complaints.**:

- **Communicating and coordinating with colleagues as necessary.**:

- **Providing feedback on the efficiency of the customer service process.**:

- **Ensure customer satisfaction and provide professional customer support.**

**Requirements and skills**
- **Proven customer support experience or experience as a Client Service Representative**:

- **Track record of over-achieving quota**:

- **Strong phone contact handling skills and active listening**:

- **Familiarity with CRM systems and practices**:

- **Customer orientation and ability to adapt/respond to different types of characters**:

- **Excellent communication and presentation skills**:

- **Ability to multi-task, prioritize, and manage time effectively**:

- **High school diploma**

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)


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