Female Customer Service Representative
3 days ago
**Selfdrive.ae is hiring a Female **Customer Service Executive **who is responsible for managing Inbound and outbound calls relating to Car rental, leasing, ancillary services, after sales queries, rental extensions etc.
**Only serious and Immediate joiners apply**
**Note: preference will be given to people who are on Visit/Cancelled Visa**
**Call Centre experience is Mandatory**
**Responsibilities**:
**- Manage large amounts of inbound and outbound calls in a timely manner**
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our company database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
**Qualifications required**:
- **Proven experience as a Female Customer Service Executive or relevant role**
- Contact Centre, Call Center or Hospitality industry is Required
- Proficiency in English
- **Atleast 1 year UAE Call centre experience is required**:
- Minimum qualification-Any graduate / PG is eligible to apply
- Industry-Internet / Ecommerce
- **Functional Area-ITES, BPO, KPO, LPO, Customer Service, Operations**:
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
**Note**:
- **Minimum 1 year Call centre and/or Sales experience in UAE is a MUST**
- **Immediate joining is a MUST**
**Job Types**: Full-time, Permanent
**Salary**: AED3,500.00 - AED4,500.00 per month
Application Question(s):
- Are you available to join immediately?
- What is your Visa Status?
- How many years of UAE Call center experience do you have?
- Do you have experience in Car Rental / Motor Insurance?
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