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Technical Support Executive
3 weeks ago
**Qualifications & Certification**:
- Bachelor's Degree in Computer Science, or equivalent.
- Microsoft Certification (MCSE/MCSA) in MS Windows 2012 or / 2016 or
equivalent certifications.
- CompTIA A+ & N+ or equivalent.
- ITIL Certification or equivalent.
- Cisco CCNA (Cisco Certified Network Associate) or equivalent.
**Duties & Responsibilities**:
The primary duties and Responsibilities of the Systems Administrator Specialist include, but
are not limited to:
- Providing technical support to employees.
- Training of employees in the use of computers, systems & software’s.
- Connecting users' devices in the department to the main network and defining it.
- Provides reports on the programs used and their effectiveness.
- Periodic checks of the users' devices.
- Diagnose computer hardware & software malfunctions and perform the necessary
maintenance for them.
- Contribute to updating and developing the systems and programs used.
- Participation in knowledge management processes and according to the nature of
work.
- Technical follow-up of the department's presence on social media websites on the
Internet.
- Participation in the work teams and committees related to the work of the department.
- Preparing technical reports.
- Participate in the department's institutional excellence standards.
- IT Asset Inventory verification.
- Perform regular reviews of environment, highlight areas which are not conforming to
best practices and work with ADTD to implement solutions.
Skillset & Experience Required:
- 3+ years of experience working with various core infrastructure systems
- Proven work experience as a Technical Support Engineer, Desktop Support
Engineer, IT Help Desk Technician, or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments
devices, workstations backup and other tech products.
- Setup, configure and decommission computer hardware.
- Ability to diagnose and troubleshoot technical issues
- Basic server and network issue resolution.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Operating Systems (Windows 10, 11, MAC OS) and standard Office Software
installation, troubleshooting &Support
- Avaya IP Phones & call management system add, modify, move phone extensions
Support.
- Mobile device support for Android and iOS devices (client software support).
- Knowledge of Office 365 administration (Desktop Apps, SharePoint, OneDrive,
Teams, Exchange)
- Diagnosing / Rectifying Virus attacks by using Anti-Virus Software Tools.
- Troubleshooting of printer and printing issues.
- Deployment, Installation, and implementation of Windows patches
- Conferencing / Video meeting /Projector installation activities & support
Ability to commute/relocate:
- Ajman: Reliably commute or planning to relocate before starting work (required)
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