Retail Operations Manager

2 months ago


Abu Dhabi, United Arab Emirates Ali Al Mulla Group Full time

**Responsibilities**:

- Oversee the daily operations of all stores, ensuring smooth running to maximize sales and minimize costs.
- Develop and implement strategies to achieve sales targets and enhance overall store profitability.
- Monitor store performance and identify opportunities for growth and improvement.
- Ensure all stores are well-stocked, clean, and visually appealing to attract customers.
- Maintain a deep understanding of products and market trends to provide strategic direction.
- Handle escalated customer inquiries, complaints, and feedback promptly and effectively.
- Monitor and manage inventory levels, ensuring timely orders and stock availability.
- Collaborate with marketing and merchandising teams to execute promotional activities and events.
- Implement cost-reduction strategies across multiple stores to maximize profitability.
- Manage and supervise store managers and staff, ensuring high standards of performance and professionalism.
- Conduct regular training sessions on product knowledge, customer service, and sales techniques.
- Provide leadership and direction to store managers, assisting them in achieving their targets.
- Ensure policies & procedures are adhered to across all stores.
- Uphold and enforce grooming and hygiene standards for all staff, reflecting the luxury brand image.
- Ensure the cleanliness and maintenance of all store areas, including the Back of House (BOH).
- Ensure all stores comply with legal health and safety guidelines.
- Conduct health and safety training for all employees.
- Ensure proper staffing levels across all stores to maintain quality service and stay within budget.
- Develop and implement go-to-market strategies for selling into government, businesses, and consumers.
- Build best-in-class business-to-business (B2B) and business-to-government (B2G) corporate functions.
- Conduct market and customer research, providing analytics, insights, and plans specific to the business unit.
- Drive continuous improvement with a superior understanding of marketing competencies and capabilities.

**Qualifications**:

- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- Minimum of 5-7 years of experience in retail management, preferably in luxury retail
- Proven track record of achieving sales targets and managing multiple stores or a large team

**Skills**:

- Strong leadership and strategic planning skills.
- Excellent customer service and communication abilities.
- In-depth knowledge of luxury perfumes and current market trends.
- Proficiency in retail management software and Microsoft Office Suite.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Attention to detail and strong organizational skills.
- Commitment to maintaining high standards of personal grooming and hygiene.
- Knowledge of cost-reduction strategies.
- Knowledge of health and safety regulations.

**Working Conditions**:

- Retail store environment with standard working hours, including weekends and holidays.
- Regular travel between store locations and occasional travel for training or company events.

License/Certification:

- UAE driving license (required)

Willingness to travel:

- 100% (required)



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