Retail Operations and Standards Manager

3 weeks ago


Abu Dhabi, United Arab Emirates Farah Experiences Full time

Job Overview:

- To support the attractions operating group in delivery of annual financial targets
- Be responsible for group wide retail operational standards and SOP'S.
- To Support our games and photography partners on driving performance and innovations.
- Support the attraction teams by attending monthly operational meetings.
- Act as the first point of contact to the onsite operating group.
- Work alongside key internal/external stakeholders to implement new products across the estate.
- Act as the point of contact for new retail initiatives ensuring projects are delivered on time and to the expected standards.
- Work closely with your line manager to deliver the games and photography strategic roadmaps.
- To work closely with our marketing teams and IPs to maximize onsite event activations.
- To support the business with any reasonable requests such as customer service/sales training and best practice documents.

Years of Experience:

- 3-4 years working in a theme park/leisure environment.
- Minimum of 2 years working within a partnership/relationship management role.
- An understanding of managing projects from concept stage to execution
- Experience in compiling and delivering training packages to internal/external stakeholders.

**Skills**:

- Strong Partnership/relationship management skills.
- Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
- Established time management, prioritization, and organizational skills.
- Demonstrates strong customer service skills.
- Excellent communication skills (i.e., verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.
- Ability to work effectively in a team environment.
- Ability to communicate clearly and effectively with a positive attitude Initiative-taking self-starter with good initiative.
- Proficiency with Word, Excel, PowerPoint, Adobe Creative Suite (Photoshop, Illustrator).
- Managing of GANT plans

Desirable:

- Proficiency in other languages a plus.
- Basic understanding of photography.



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