Cafe Manager
3 months ago
**About** **Calo**
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
**Role overview**
To function as the Cafe Manager and ensure all sections operate successfully in accordance to company standards while using efficient and modern styles of management in daily operations.
**Main Responsibilities**
- Oversee the Day-to-day operations of the cafe including but not limited to exceptional customer service and complaint handling, revenue and cost management, maintenance and upkeep of the cafe, and employee management
- Ensure that the cafe operates in a timely manner that meets our quality standards
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Hire, manage, and train staff, while establishing a working schedule, and assessing staff’s performance
- Maintain accurate and updated records of daily, weekly, and monthly revenues and expenses
- Must be able to clearly communicate tasks to team members
- Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed
- Take beverage orders with precise attention to customers’ specifications.
- Collaborate with customers to address beverages quality and service issues, and quickly resolve any complaints
- Develop customer retention and acquisition strategies
- Obtain customer feedback to make informed business decisions and meet their needs.
- Maintain a positive and professional approach with customers while presenting Calo’s culture and values
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers
**Qualifications**
- Must have had a minimum of 5 years of previous experience in reputed cafes as a Cafe Supervisor
- Must have a certified Barista certificate
- Must have a Barista Champion certificate
- Must be a proficient communicator in English
- Must be currently based in the UAE
**Knowledge and competency**
- Ability to assist customers with beverage menus and ingredient questions.
- Adequate coffee knowledge and different coffee mixtures
- Ability to differentiate coffee aromas, and their taste
- Extensive hands-on experience with professional coffee machines
- Exceptional proven ability in management with experience in leading teams.
- Ability to divide responsibilities between team members and monitor progress
- Outstanding communication and leadership skills
- A good understanding of Google Drive and the ability to learn new programs like Slack & Notion.
- Ability to communicate effectively, particularly in written form
- Possess exceptional customer service skills.
**Personality**
- Strong communicator
- Pleasant personality and ability to lead with empathy
- Honest
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