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IT Support for Gaming Cafe
1 month ago
Job description
The IT Technician needs to work within the gaming business.
GameOver Gaming cafe looking for an IT support with gaming Cafe experience.
**Please read** the responsibilities, qualifications, and duties listed below to see what we're looking for.
**Key Duties & Responsibilities**:
- Installing and configuring computer hardware, software, systems, networks, and other offices devices. (**Experience in building gaming computers is a must**)
- Investigating, diagnosing, and solving computer software and hardware faults.
- Interacting with clients and computer users to determine the nature of problems.
- Maintains cleanliness and order for IT equipment in guest areas and of the IT/Server room.
- Updating games, software, drives, etc. with the latest versions, updates, and patches.
- Supervising and maintaining network equipment (router, switch & server).
- Upgrading data network equipment to the latest stable firmware releases.
- Planning and undertaking scheduled maintenance upgrades.
- Downloading the latest content and updating the media database.
- Testing and evaluating new technology.
- Periodically check and update IT inventory and report to IT Head and Manager.
- Organizing IT purchase requirements.
- Assist in managing network requirements and compliance.
- Take charge of IT equipment maintenance and AMC’s.
- Research on games, software, drivers for the latest versions and patches.
- Acquire customer feedback for content and games
- Responding in as timely manner to service issues and networks
- Providing technical support across the gaming café (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Cleaning gaming PC weekly/monthly
- Researching, diagnosing, troubleshooting, and identifying solution to resolve system issues.
- Following standard procedures for proper escalation of unresolved to the appropriate internal teams.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Provide prompt and accurate feedback and maintain jovial relationships with clients.
**Skills**
Qualifications:
- Hands-on experience in building gaming PC
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Proven work experience as IT support in a gaming café
- BS degree in Information Technology, Computer Science or Equivalent
- Excellent customer service skills
- Knowledgeable in online games (must)
**Benefits**:
- Employment Visa (We will provide the employment VISA as soon as you start working with us)
- Paid annual leave
Pay: AED2,500.00 - AED3,000.00 per month
Application Question(s):
- Are you able to relocate Dubai - Al warqa 1
- Please read the responsibilities, qualifications, and duties listed below to see what we're looking for before you submit.