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IT Support for Gaming Cafe

1 month ago

Dubai, United Arab Emirates Game Over Gaming Cafe Full time

Job description

The IT Technician needs to work within the gaming business.

GameOver Gaming cafe looking for an IT support with gaming Cafe experience.

**Please read** the responsibilities, qualifications, and duties listed below to see what we're looking for.

**Key Duties & Responsibilities**:

- Installing and configuring computer hardware, software, systems, networks, and other offices devices. (**Experience in building gaming computers is a must**)
- Investigating, diagnosing, and solving computer software and hardware faults.
- Interacting with clients and computer users to determine the nature of problems.
- Maintains cleanliness and order for IT equipment in guest areas and of the IT/Server room.
- Updating games, software, drives, etc. with the latest versions, updates, and patches.
- Supervising and maintaining network equipment (router, switch & server).
- Upgrading data network equipment to the latest stable firmware releases.
- Planning and undertaking scheduled maintenance upgrades.
- Downloading the latest content and updating the media database.
- Testing and evaluating new technology.
- Periodically check and update IT inventory and report to IT Head and Manager.
- Organizing IT purchase requirements.
- Assist in managing network requirements and compliance.
- Take charge of IT equipment maintenance and AMC’s.
- Research on games, software, drivers for the latest versions and patches.
- Acquire customer feedback for content and games
- Responding in as timely manner to service issues and networks
- Providing technical support across the gaming café (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Cleaning gaming PC weekly/monthly
- Researching, diagnosing, troubleshooting, and identifying solution to resolve system issues.
- Following standard procedures for proper escalation of unresolved to the appropriate internal teams.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Provide prompt and accurate feedback and maintain jovial relationships with clients.

**Skills**

Qualifications:

- Hands-on experience in building gaming PC
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Proven work experience as IT support in a gaming café
- BS degree in Information Technology, Computer Science or Equivalent
- Excellent customer service skills
- Knowledgeable in online games (must)

**Benefits**:

- Employment Visa (We will provide the employment VISA as soon as you start working with us)
- Paid annual leave

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

- Are you able to relocate Dubai - Al warqa 1
- Please read the responsibilities, qualifications, and duties listed below to see what we're looking for before you submit.