Guest Relations Coordinator

3 weeks ago


Dubai, United Arab Emirates FMP HOMES REAL ESTATE MANAGEMENT Full time

Sejourne is looking to hire a guest relations coordinator with experience in Holiday Homes or Hotels reservations.
- Ensure all reservations are processed in a pleasant, professional, and efficient manner
- Act as the primary liaison between the guest and the Company
- Handle reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner
- Quote available rates to maximize room revenue according to Company standards
- Coordinate with clients for bookings, room availabilities, and extra services
- Follow through with delight tasks, such as delivering extra items to guests mid-stay, troubleshooting systems and appliances, housekeeping cleaning and maintenance requests
- Enter reservations into the database according to standard operating procedures
- Maintain accurate files and reports
- Ensure quality of work provided meets the expectations of the Company
- Perform other relevant assignments as requested
- Deliver a world-class and personalized hospitality experience in our properties, making our guests come back time after time
- Assist our guests with their needs during the booking process, pre-stay, during their stay, and post-stay
- Collaborate with third-party cleaning partners to ensure each of our properties are cleaned on time and with the highest standards
- Book reservations and add-on sales by closing lead opportunities
- Proactively respond to troubleshoot, and resolve client issues in a timely and positive manner
- Work with our various team to find scalable solutions that improve quality, operational efficiency, and client satisfaction
- Maintain company culture by having an upbeat and open attitude
- Build and maintain positive relationships with building staff and vendors

Driving license + car are a must.

**Salary**: Depending on experience

Commission on close leads

Company phone

Medical insurance

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience in the holiday homes or Hotel customer service?



  • Dubai, United Arab Emirates haus & haus Full time

    We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism. We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure...


  • Dubai, Dubai, United Arab Emirates haus & haus Full time

    We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure...

  • Guest Relations

    7 days ago


    Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    **Responsibilities**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. - Respond to guests needs and anticipate their unstated ones. - Expect and react promptly to guests’ requirements and inquires. - Actively listen and resolve guests’ complaints. - Oversee...


  • Dubai, Dubai, United Arab Emirates Marriott Hotel Full time

    The job posting is outdated and position may be filled Responsibilities: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24025893 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...

  • Guest Relations

    2 weeks ago


    Dubai, Dubai, United Arab Emirates VALTRANS TRANSPORTATION SYSTEMS & SERVICES Full time

    Responsibilities: Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction. Respond to guests needs and anticipate their unstated ones. Expect and react promptly to guests' requirements and inquires. Actively listen and resolve guests' complaints. Oversee and coordinate all...


  • Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest...

  • Guest Relation

    3 weeks ago


    Dubai, United Arab Emirates WOW Real Estate Development Full time

    WOW Real Estate Development is currently looking for Female Leasing Coordinator - Guest Relation Open to Western/European/Russian nationals **Responsibilities**: - Able to prepare all rental and sales documents (Booking forms, sales offers, etc.) - Managing after-sales admin work - Monitor, check, follow up and compile & monitor purchasers’ requests,...


  • Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Assist the Guest Relations Manager in managing and supervising the Guest Relations team.Provide guidance and support to the Guest Relations team members, ensuring excellent customer service.Handle guest inquiries, requests, and complaints, resolving them in a professional and timely manner.Coordinate and oversee the check-in and check-out processes, ensuring...


  • Dubai, United Arab Emirates The Smart Concierge Full time

    **Guest Relations Executive** **Company description** The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers. As part of our expansion, we are looking for **Guest Relations Executive **to oversee customer experiences in our holiday homes. **Job...


  • Dubai, United Arab Emirates Kennedy Property Full time

    **The Company**: Kennedy Property Group have the UAE's largest short term rental company with offices in Dubai and Abu Dhabi. We are searching for an enthusiastic Guest Relations Executive to oversee customer experiences in our holiday homes. **Responsibilities**: - Direct communications with guests before arrival to coordinate a smooth check-in, welcoming...


  • Dubai, United Arab Emirates MIE Holiday Homes Rental Full time

    Responsibilities: Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guests while checkout. Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any...


  • Dubai, Dubai, United Arab Emirates voco Full time

    Ensure through effective supervision that all services provided at Guest Relations are always available and carried out efficiently.Implement guest recognition and guest contact programs.Implement repeat guests and other related programs as well as update guest profile with pertinent information and general comments.Implement guest birthday program and...


  • Dubai, United Arab Emirates FMP Homes Real Estate Management Full time

    **Description** We are looking for a Guest Relations Officer to provide high-quality service to our holiday home guests. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal...


  • Dubai, United Arab Emirates Hi Guests Vacation Homes Rental LLC Full time

    We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay for our Holiday homes. **Responsibilities**: - Provide upscale guest service experiences for clients throughout their stay - Ensure clients are properly greeted upon their arrival by our GSA - Monitor daily bookings and ensure...

  • Guest Relations Agent

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Rixos The Palm Hotel & Suites Full time

    Guest Relations AgentAn exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.What's in it for you: Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to...


  • Dubai, United Arab Emirates Skelmore consulting Full time

    **Position Purpose** Ensure that the hostesses are carrying out their assigned duties effectively. Make sure that the guests are being greeted well and that they are being attended promptly and are being offered the best possible services. Responsible for providing high end level support and information to the guests and is responsible for handling the...

  • Guest Relation Agent

    3 weeks ago


    Dubai, United Arab Emirates Beehive HR Full time

    We are seeking for service crew for our Hotel Client for Dubai. **Responsibilities**: - Greet and welcome guests upon arrival with warmth and professionalism. - Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. - Address guest inquiries and provide information about hotel facilities, services, and local attractions. -...

  • Guest Relations

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Great Escape Home Holiday Full time

    We are seeking a Guest Relations & Host to join our Holiday & Short-Term Rentals team. We are looking for someone who is driven, customer-focused, able to work well under pressure, and can use their own initiative. Manage internal communications with our operations team and externalcommunications with our guests. Learn the Ins, and Outs of your city so you...

  • Guest Relations Agent

    3 weeks ago


    dubai, United Arab Emirates Accor Hotels Full time

    The job posting is outdated and position may be filledResponsibilities:• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction• Respond to guests needs and anticipate their unstated ones• Expect and react promptly to guests’ requirements and inquires• Actively...