Guest Relation Coordinator

1 week ago


Dubai, Dubai, United Arab Emirates haus & haus Full time

We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team.

We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.


Key responsibilities include:

  • Maintaining occupation levels on up to 50 properties (area specific)
  • Coordinate ANY issues faced by the tenants on a daily basis
  • Coordinate check ins and check outs, both to the guests and building security
  • Track day to day check ins and check out to schedule Busybees cleaning
  • Facilitate any maintenance issues with our inhouse maintenance team or 3rd party maintenance teams. Arranging permits and passes
  • Coordinate with Busybees for any issues regarding cleaning and keys
  • Checking apartments and collecting keys after check outs
  • Responding to all enquiries on International platforms
  • Facilitate viewings with clients
  • Track, remind and collect any due rental payments
  • Gather information from guests to return their security deposits

Role requirements:

  • Minimum 2 years experience in a similar role
  • Driving license and car is a must
  • Experience in Dubai is essential
  • Experience and knowledge of the Dubai Real Estate market is preferred
  • Strong negotiation and consultative sales skills
  • Proven experience improving customer satisfaction
  • Excellent communication skills, with a high proficiency in English
  • Advanced troubleshooting and multitasking skills

Experience:

- holiday home guest relations: 1 year (preferred)

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