Guest Relations

2 weeks ago


Dubai, Dubai, United Arab Emirates Great Escape Home Holiday Full time
We are seeking a Guest Relations & Host to join our Holiday & Short-Term Rentals team.

We are looking for someone who is driven, customer-focused, able to work well under pressure, and can use their own initiative.


  • Manage internal communications with our operations team and external
communications with our guests.

  • Learn the Ins, and Outs of your city so you can handle any questions guests have.
  • Respond to troubleshooting, and resolve guests' issues in a timely and positive
manner in person.

  • Coordinate resolution of issues throughout the guest stay and provide ongoing
updates to guests.

  • Guide guests through the Great Escape experience, ensuring they have an
amazing first impression.

  • Troubleshoot minor maintenance and technology issues (E.g. upholstery Stain
Removal, Light Bulb replacement, access to units, WIFI connectivity, or overseeing

contractor appointment).

  • Maintain, and organize working spaces including office, storage, warehouse, and
others as assigned.

  • Periodically travel to multiple Great Escape properties throughout the local
market, as required.

What we offer:

  • Competitive salary
  • 30 annual days leave plus an additional days holiday for each year of employment (excluding UAE holidays)
  • Employment visa
  • Healthcare Insurance
  • Guaranteed leads and database to contact
  • Free admin support
  • Monthly, quarterly, and yearly incentives
  • Fun working environment

License/Certification:
- driver's license (required)

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

License/Certification:
- driving license (required)
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