Solution Lead
6 days ago
**Our Mission**:**
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. Our aspiration is to move money and information in a way that moves the world. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do.***:**
Our core values are to earn client trust every day, create with purpose, inspire and achieve excellence, do the right thing and deliver on the promise of one Fiserv. It’s these values that create a foundation for us to be able make the right decisions and deliver on our commitments to our client’s and one another other.**:
**Business Solution Lead Role**
**Position Description Overview**
- Works as solution lead in the Enterprise Business Solution and Architecture Team based in Fiserv, Dubai office
- Lead client workshops, define solution & architecture for new clients and respond to RFPs, lead team of business analysts.
- Primarily responsible for delivery of the requirement documents such as BRDs/SSDs/Solution Design Documents/ RQMs/Configuration Documents etc.
- Should have an excellent communication skill and should be good in relationship building with clients and internal stakeholders.
- Works as SME for Merchant Acquiring solution ( end-to-end)
**Responsibilities**:
- Client facing and responsible for defining overall solution for a new client
- Assures requirement gathering, identifying appropriate solution to the client’s requirement and ensure successful implementation of the solution.
- Identifies, analyses, researches, and resolves functional queries from clients and internal teams.
- Ensures complete and prompt resolution for moderate to complex queries from clients directly and other areas within Fiserv.
- Effectively interact and communicate with varying internal departments.
- Knowledge of Fiserv’s products, platforms, systems, and technical knowledge as a plus.
- Keen learner and acts as consultant ,expected to understand client system parameters and options
- Identify systemic and Client-impacting trends and escalating through proper channels of leadership.
- Maintain a thorough understanding of Fiserv’s products, platforms, systems, and technical areas (if required). Attend on-going training as required.
- Analyses and monitors the Client’s processing environment to identify and implement solutions that create operational efficiency and/or cost savings.
- Creates and maintains accurate and up to date Client profiles to include contract information, communication logs, and product matrix
- Bachelor or Master degree for a renowned university or college
- At-least 10 years of relevant experience in IT
- At least 5-6 years of payment card industry
- Extensive SME Functional knowledge in Merchant Acquiring Solutions ( end-to-end) on card platform
- Technical skillset is an added benefit
- Good organizational, planning and problem solving skills, and excellent communication and interpersonal skills.
- Self-motivated and able to work independently with mínimal supervision towards the achievement of personal and team goals.
- Analytical skills, understanding industry metrics and trends.
- Has got previous experience working on payment systems, understands end to end merchant acquiring and payment solution
**Business Overview**
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
**Well-being at Fiserv**
Our associates are the most important part of our business. To solve complex business challenges and create differentiated value for Fiserv clients, it's important that our associates are able to give their best at work every day. This means feeling great in all aspects of their lives, as it relates to physical, financial, emotional and soc
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