HR Analyst

5 months ago


Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**Overview of the role**

To provide operational support for all the new hire processes including On-boarding queries, Coordination/communication with new joiner, Process the documents for government formalities, Co-ordinate joining formalities i.e. hotel booking e - ticket and corporate Induction. etc., advice on policy and labor law etc. in collaboration with LM’s, HRBPs and different stakeholders across MENA Countries under Al Futtaim Group.

**What you will do**
- Case Management/ Resolution (Measurement: Service Level Agreement/ Turn Around Time)
- Customer Focus / Collaboration (Measurement: Survey / Customer / Stakeholder Feedback)
- Data Integrity (Measurement: Quality check/ Maintain Confidentiality/ SAP Entries)
- Service Excellence / Teamwork (Measurement: Continuous Improvement/ Initiatives/ Info Sharing)
- Operational Excellence (Measurement: Work in Progress Report/ Timely escalations/ Tracker updates / Case closures /Knowledge of Policies/procedures)

**Required Skills to be successful**
- Problem Solving and trouble shooting skills
- Attention to detail and good decision making skills
- Excellent Communication Skills (Arabic language a plus)

**What equips you for the role**
- Bachelor’s degree or equivalent in HR, Business, Management or Technology
- CIPD or similar qualification a plus
- 2 - 3 years’ experience as HR Generalist in UAE or GCC with 2 - 3 years’ experience in supporting SAP HR Module or similar ERP
- Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
- Experience in a Shared Services environment a plus and experience in a common help desk tool such as Salesforce is a plus
- Good Knowledge of UAE Labor Law.


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