Front Office Manager

2 months ago


Dubai, United Arab Emirates Carlton Dubai Creek Hotel Full time

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director of Front Office / Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:

- Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
- Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
- Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
- Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
- Participate in decisions involving occupancy goals, marketing strategies and development of rates.

**Job Types**: Full-time, Contract
Contract length: 36 months

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- hotel: 2 years (required)


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