E-commerce Platform IT Support Manager

3 weeks ago


Dubai, United Arab Emirates MAAC HOME TRADING CO LLC Full time

**About us**

We are professional, supportive and creative.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Job Summary:_

As an E-commerce Platform IT Support Manager, the person will be responsible for overseeing and managing the technical support operations for the e-commerce platform of the organization. The role will be to ensure the smooth functioning of the e-commerce platform, troubleshooting technical issues, and coordinating with various third party consultants once needed in order to provide efficient and effective IT support.
- Key Responsibilities:_
- Efficiently managing and maintaining the platform to ensure seamless operation.
- Oversee the technical aspects of the e-commerce platform, including system updates, integrations, security, and performance optimization.
- Troubleshoot and resolve technical issues related to the e-commerce platform, including website functionality, order processing, payment gateways, and customer support systems.
- Develop and implement processes for incident management, including logging, tracking, and resolving support requests in a timely manner.
- Collaborate with cross-functional teams, such as developers, designers, marketers, sales and customer support, to address technical requirements, prioritize tasks, and ensure seamless operations of the e-commerce platform.
- Liaise with external vendors and service providers to ensure the availability of necessary resources, resolve technical issues, and manage contracts effectively (keep up to date vendor management).
- Monitor the performance of the e-commerce platform, analyze data and metrics, identify areas for improvement, and implement strategies to enhance the platform's functionality and user experience.
- Maintain accurate documentation of technical processes, issues, and resolutions. Generate reports on support activities, performance metrics, and recommendations for improvement.
- Keep abreast of emerging technologies, e-commerce trends, and best practices in IT support to recommend and implement innovative solutions.
- Qualifications and Skills:_
- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- Proven experience in managing IT support operations for an e-commerce platform or similar.
- Strong technical knowledge of e-commerce platforms, content management systems (CMS - WordPress, Joomla and etc.), and related technologies.
- Proficiency in troubleshooting and resolving technical issues related to e-commerce platforms, payment gateways, and customer support systems.
- Familiarity with web development languages and frameworks (e.g., HTML, CSS, JavaScript, PHP) and experience working with APIs..
- Effective communication and interpersonal skills to collaborate with colleagues and consultants at all levels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- **Preferably**: Knowledge of maintaining and managing a Laravel PHP build-on platform.

**Salary**: AED7,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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