Sales Collection Officer

2 weeks ago


Al Quoz, United Arab Emirates TKI Wagyu Trading L.L.C Full time

**Job Overview**:
**Key Responsibilities**:

- **Account Management**: Monitor and manage a portfolio of overdue accounts, ensuring that payment deadlines are met and payment plans are adhered to.
- **Negotiation**: Work with customers to negotiate payment plans, settlements, or alternative payment methods for overdue accounts.
- **Documentation and Reporting**: Maintain accurate records of all customer interactions, payment arrangements, and outstanding balances in the company’s database or CRM system.
- **Customer Relationship Management**: Build and maintain positive relationships with customers while enforcing payment terms and expectations.
- **Payment Processing**: Coordinate with the finance department to process received payments and update account statuses accordingly.
- **Dispute Resolution**: Address and resolve customer disputes or concerns related to payments in a professional and timely manner.
- **Compliance**: Ensure compliance with relevant laws and company policies regarding collections and customer interactions.
- **Collaboration**: Collaborate with the sales, finance, and customer service teams to ensure a seamless process for payment collection and resolution of overdue accounts.

**Qualifications**:

- Proven experience in collections, sales, or customer service
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and a results-oriented mindset.
- Ability to work independently and meet collection targets.
- Proficiency with CRM systems and Microsoft Office Suite (especially Excel).

**Preferred Qualifications**:

- Previous experience in a sales or customer-facing role is a plus.

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 per month

Application Question(s):

- Do you have valid UAE driving license?

**Language**:

- Arabic (required)

Application Deadline: 27/01/2025


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