Customer Service
4 months ago
Ensure the accurate recording, tracking, monitoring, statutory reporting and analysis of all complaints.
- Ensure that they investigate complaints thoroughly within a timely fashion; communicating respectfully and empathetically with complainants and service within agreed timescales.
- Monitor different brand’s Social Media Accounts and Google Reviews.
- Manage initiatives to implement recommendations arising from complaints investigation or to improve complaints handling.
- Help to maintain the case management system and flag any system changes that may be required to improve service delivery.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Control resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
**Salary**: AED7,000.00 per month
Application Question(s):
- Do you have experince in Escalation process
**Experience**:
- customer service: 2 years (preferred)
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