IT Administration Officer

3 days ago


Abu Dhabi, United Arab Emirates YOSH Full time

**About the Role**:
We are looking for a detail-oriented and proactive individual to join our team as an **IT Administration Officer**. In this role, you will be supporting and streamlining our IT operations through effective administrative coordination, documentation management, and project support.

**Key Responsibilities**:

- **Inter-Departmental Coordination**: Facilitate effective communication between IT teams and other departments to ensure alignment with business needs.
- **Reporting**: Compile and distribute periodic IT operations reports, including systems performance, incident resolution, and resource allocation.
- **Project Support**: Act as the administrative liaison for IT projects, coordinating between internal teams and external stakeholders (vendors, service providers).
- **Calendar Management**: Schedule meetings, training sessions, and events for the IT department. Assist in organizing IT-related events such as cybersecurity awareness sessions.
- **Document Control**: Implement a robust system for handling IT documentation, ensuring compliance with data protection policies.
- **Information Security**: Oversee the cybersecurity awareness program, including designing and implementing training modules, phishing simulations, and reporting on effectiveness.
- **Active Directory Management**: Collaborate with HR to maintain accurate user accounts in Active Directory, ensuring up-to-date access rights and roles.
- **Approval Coordination**: Track and prepare necessary documentation for IT approval requests, including procurement or service contracts.
- **Data Management**: Maintain an updated IT asset management database, providing visibility into resources, project statuses, and operational metrics.
- **Research and Presentation Support**: Conduct research on IT trends, tools, and procedures. Assist in preparing reports and presentations for IT discussions or management updates.
- **Facilities and Vendor Coordination**: Coordinate with facility management for IT-specific office needs and liaise with vendors to ensure service delivery per contractual obligations.
- **Budget Management**: Assist in preparing and updating the IT budget, including software licenses, hardware maintenance, and training costs.
- **Policy and Procedure Oversight**: Ensure compliance with IT policies and procedures, keeping documentation up to date as policies evolve.
- Perform additional tasks as assigned by the Direct Manager.

**Qualifications**:

- **Education**: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- **Certifications**: CompTIA Network+, ITIL Foundations, or vendor-specific certifications (Microsoft, Azure, CISCO) are advantageous.

**Work Experience**:

- Minimum of 3 years of experience in an administrative or office support role (e.g., Administrative Assistant, IT Support).
- Experience in an IT environment (helpdesk support, basic networking, or software management) is beneficial.
- Project coordination experience is a plus.

**Knowledge & Skills**:

- **IT Systems**: Understanding of basic IT systems, hardware, software, network components, and IT security basics.
- **Office Management**: Familiarity with office management procedures, including scheduling, document management, and workflow optimization.
- **Administrative Software**: Proficiency in Microsoft Office Suite or similar tools, familiarity with IT service management tools like ServiceNow is a plus.
- **Communication**: Excellent verbal and written communication skills.
- **Organizational Skills**: Strong ability to manage multiple tasks, prioritize effectively, and maintain organized records.
- **Problem-Solving**: Analytical skills to troubleshoot administrative and IT-related issues efficiently.
- **Interpersonal Skills**: Ability to work across departments and with vendors to ensure smooth IT operations.
- **Cybersecurity Awareness**: Basic knowledge or willingness to learn about cybersecurity protocols and contribute to staff education.
- **Documentation**: Proficiency in creating and managing documentation for IT processes, policies, and procedures.
- **Technical Skills**: Basic knowledge of IT tasks (setting up user accounts, network issues, software licensing).

Join our team and take a key role in optimizing and strengthening our IT infrastructure, ensuring a secure, efficient, and seamless technological environment for all team members.


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