Operations Manager
7 months ago
One of the leading Freight Forwarding group in the UAE is looking for a very competent Operations Manager.
Operations Manager in our company is someone who manages the overall operations of the business. They don't need to handle Sales, Finance, Legal Aspects and IT **but should be having 10 years experience in client management, pricing, documentation, coordination all comes under “Operations”.**
Simply put, the Operations Manager ensures that all the departments that get involved in the movement of shipments from one place to another, work together so as to fulfil promises we’ve made to clients & achieve company’s goals of profitability. While bringing the team together, the Operations Manager - with a keen eye for detail and strong leadership skills - drives up efficiency, productivity and creates capacity within the team to be able to do more.
Qualifications and Knowledge: Bachelor’s degree in Business, Logistics, or a related field; MBA is a plus. Knowledge and experience in MS office, Valid UAE Driving License.
**Job Skills**:
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to effectively manage teams, prioritize tasks, and meet deadlines in a fast-paced environment.
- In-depth knowledge of freight forwarding operations and industry trends within the UAE business environment.
- Exceptional communication and interpersonal skills. Experience: Over 10 years’ freight forwarding experience in UAE.
**The below details are extremely important to be fulfilled**
**1. Operational Oversight**:
- Manage day-to-day operations, ensuring efficiency, accuracy, and adherence to company policies and industry regulations.
- Oversee the coordination of shipments, including booking, documentation, customs clearance, and delivery, to ensure timely and cost-effective delivery of goods to clients.
- Adjust repeat operational processes to bring about greater efficiency.
**2. Client Management**:
- Ensure high client satisfaction levels through close and continuous monitoring of clients' sentiments.
- Actively take charge of any service issues and be the company's face to the client to provide service recovery and use appropriate tactics to ensure client is retained.
**3. Vendor Management**:
- Use past experience of knowing key industry players to introduce key contacts of shipping lines, airlines, customs authorities, and other vendors to the management team of the company
- Monitor vendor performance and compliance with service level agreements, taking corrective action as necessary to maintain service quality and cost efficiency
**3. Winning Business**:
- **Convert DAP & DDP enquiries sent by network partners.**:
- Negotiate rates and set up favorable business terms with vendors.
- **Assist sales team with winning rates for their business needs.**
**5. Regulatory Compliance & Operations Risk**
- **Ensure compliance with all relevant regulations, laws, and industry standards governing freight forwarding operations in UAE.**:
- As the team plans and executes shipments, scan for potential operational and financial risks and mitigate them.
- **Alert the management about any changes to the regulatory landscape that can operationally and financially impact the company in any way.**
**6. Staffing & Team Capability Management**
- **Take total accountability to lead and motivate a team of operations staff, providing guidance, support, and training as needed to ensure their performance targets are met and exceeded.**:
- Optimize team capacity by onboarding promising talent and parting ways with those not meeting expectations, ensuring that the team's output is greater than the current business demands to enable Growth.
- **Foster a culture of respect, collective gain, and happiness within the team.**
**7. Budget Planning & Control**
- **Hire, manage and compose teams in line with budget agreed with the CEO and the Finance Manager.**:
- Specific to operations team, ensure the cost of personnel aligns with profitability, taking responsibility for the financial impact of staffing on the business.
**8. Reporting & Analysis**
- **Develop and submit reports every 45 days covering Job Profitability recognized in each calendar month.**:
- Develop other reports that enable the Sales Accountability Partner to understand the performance of the sales team.
- **Develop any other reports that measure and tracks company's operations and clients' satisfaction levels.**
**Salary**: AED15,000.00 - AED20,000.00 per month
Application Question(s):
- Did you go through the detailed JD and absolutely fine with the requirement of the roles. In case you are on a higher salary please let us know your current and expected
**Education**:
- Bachelor's (preferred)
**Experience**:
- Freight forwarding in UAE: 10 years (required)
- Operations (Import Export): 10 years (required)
- Operational Oversight for overall freight business: 10 years (required)
- Client Management: 10 years (require
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