Unit Head Priority Banking

1 week ago

Dubai, United Arab Emirates Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Africa & Middle East-United Arab Emirates-Dubai

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 26/Feb/2024, 10:31:39 PM

**Unposting Date**: 03/Mar/2024, 5:59:00 PM

**JOB SUMMARY**

Drive the performance of the unit towards achieving the targets set for the business in terms of sales volumes/ new clients/ portfolio growth for Affluent Banking
- Manage a team Client Relationship Managers and Sales Representatives responsible for acquiring/ deepening/ widening client’s relationships for Affluent Banking
- Manage performance against targets of all CRMs, SR, & CSMs.
- Drive the team to achieve the budgeted cross sell targets.
- Constantly develop and manage existing and alternate acquisition channels for sourcing and referral.
- Develop and implement marketing and sales promotions in conjunction with the marketing and central teams.
- Conceptualize, develop, and implement sales incentives programs and sales contests along the product manager.
- Provide intelligence report to senior management on competitor products and services & client needs.
- Review and recommend to product champions on our product & service offerings in the market.
- Promote a positive public image that ensures wide recognition of the value and quality of WM offerings by organizing seminars, sponsoring key events, etc.
- Responsible to drive the team for development and maintenance of banking services to international accounts.
- Responsible to ensure the team demonstrates high level knowledge and understand clients’ banking needs
- Engagement with key stake holder across markets to grow Affluent Banking business across Segments.

**RESPONSIBILITIES**

**Strategy**
- Strategies for Revenue generation and business development
- Business objectives and goals
- Drive the Digital Agenda

**Business**

**Business Performance Management**
- Responsible for enhancing & maintaining operational integrity across the full range of products and processes
- To ensure the quality of the portfolio is maintained within the acceptable parameters as defined by global and local policy.
- Establish a lead generation and tracking mechanism for the business across markets.
- Manage day-to-day financial and key indicators in Affluent Banking across segments for the unit.
- Conduct regular review of potential business and profitability of the Affluent banking clients for the unit.
- Review and improve productivity and cost indicators for the region.
- Drive performance to increase the percentage of active clients from the total client base for Affluent banking clients for the unit
- Define MIS requirements.

**Client Service**
- Drive a culture of compete adherence to local and international service standards for Affluent banking clients.
- Ensure branches take responsibility for delivering the appropriate service standards to Affluent banking clients.
- Design a mechanism to ensure that other service delivery channels provide a consistently high level of service quality to Affluent banking clients.
- Ensure all points of clients contact practice service excellence in handling client issues, complaints, etc.
- Handling escalated client complaints effectively and ensuring complete client satisfaction.
- Manage client satisfaction surveys and ensure 98% satisfaction score.

**Processes**
- Ensure compliance of laid down process and procedures.
- Facilitate and Implement work process improvements.
- To ensure compliance with Global Process Standards on Client Data Confidentiality.

**People & Talent***
- Providing leadership, coaching and support to the team members by setting SMART objectives, managing performance, identifying development needs, fulfilling training requirement and motivating the team.
- Develop Tests/ Quizzes/ Certification to update the assess product knowledge in the staff.
- Ensure staff training and development to maintain focus on service, sales & risk.
- Manage the sales/ service team.
- Provide the necessary mentoring & motivation to raise the moral of the team members.
- Encourage development of new ideas, concepts within the team.
- Lead the team in conforming and behaving as per the values of the Bank.

**Risk Management**
- Ensure KYC/AML updates, proper zero error documentation.
- Updating the C - Manager, adhering to the Contact Management Plan.
- Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
- Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
- Ensure full awareness of all policies relating to operational risk, cross-border, sales processes, anti-mis selling, etc and comply with the same.
- Read, understand, and comply with all provisions of the Group Code of Conduct.
- Ensuring adherence to the cross-border process, policies, guidelines etc for International Banking
- Comply with country engagement r

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