Assistant Relationship Manager

2 weeks ago


Dubai, United Arab Emirates UHRS Full time

**Job Purpose**
- To promote Retail banking products from Priority Plus New to Bank Priority Plus customers, investment and saving products.
- To increase the wallet share of bank amongst our corporate client base as well as new companies listed under TML.
- To drive overall customer origination of New to Bank & New to Product customers. Grow segment accounts base and help to increase forward/backward cross-sell suite of applicable products - Investments, liabilities, assets etc.
- Liaise with Investment and PRMs to profile customers & market applicable investment products.
- To work closely with relevant departments to ensure best practice overall customer experience & development of product suite.
- To be aware of any market changes from competition to effectively manage customer objection handling
- Provide constructive and constant feedback to bank staff on improvement of: products, services and processes etc., which may either reduce TAT or costs or enhance customer experience.
- Be an effective team player and contribute to achievement of goals based on the Key Performance Indicators issued from time to time.
- Ensure that all the KYC, AML & compliance guidelines of the bank are followed. Also, ensure that there is no mis-selling.

**Key Accountabilities**
- Carry out a range of new to bank sales activities ensuring that the work assigned has been accurately completed within specified timelines. To ensure that financial objectives of business segment are met
- Provide support to Retail credit team in ensuring portfolio quality of Retail assets by providing market intelligence & early alert signals on attrition.
- Compliance with processes, policies & items governing KYC, AML and customer due diligence policies & procedures.
- Monitor & review products, service levels & processes & provide innovative solutions to address opportunities & challenges faced.
- Ensure that customers are provided proper & correct information about bank products & services. Also, no mis-selling of products or documents compromise of any sort
- Undertake other duties at similar level when required.

**Other Accountabilities**

**Job Context**
- Daily meetings with potential NTB Priority Pluss customers
- Achieve overall financial numbers of Priority Plus Banking segment within assigned region and opening up opportunities for the team and bank

**Education**

Bachelors Degree in Commerce

**Experience and Skills**

Work Experience:
At least 2 year experience in Retail sales, Priority banking would be preferred.

**Job Types**: Full-time, Permanent

**Salary**: AED10,000.00 - AED14,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Retail sales: 4 years (required)
- Assistant Relationship Manager: 4 years (required)
- increase the wallet share: 4 years (required)
- KYC, AML & compliance guidelines of the bank are followed: 4 years (required)
- Monitor & review products, service levels & processes: 4 years (preferred)



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