Avp - Sales Head Employee Banking

3 weeks ago

Dubai, United Arab Emirates Emirates Islamic Full time

Retail Banking Group comprises of three distinct segments namely Personal BankingPSB Priority BankingPRB and Business BankingBUB Retail Banking financials are split by these three segment groups for detailed financial reporting in line with Emirates NBD Group strategy This customer centric segment strategy enables the bank to devise client focused action plan to achieve optimization of profitability and customer engagement

Personal Banking is the largest segment within Retail Banking comprising over 400k customers AED 900Mn Revenue AED 7 billion Deposits and AED 17 billion Assets This segment focused approach is critical for next phase of growth as we need to have dedicated action plan at segment level to manage emerging challenges

The unit is thus created to conceptualize develop and implement a sustainable customer driven segment management system to maximize the Banks business from the Personal Banking customer segments Customer and PL ownership will rest with the Personal Banking segment head while products and channels will be servicing functional needs

Brief Description:
Job Purpose

Job holder is accountable for Proactively managing the Employee Banking fulfillment team to achieve or exceed the sales and service objectives assigned for new customer acquisition asset crosssell and servicing of key payroll relationships with help of Employee Banking RMs using exceptional sales leadership skills to ensure profitable business development and growth

Sales target delivery through strategic planning in coordination with Employee Banking RMs

Relationship management internal and external

Marketing and branding activities for Employee Banking

New business development initiatives

Ensure Cost of AcquisitionSales is within the allocated Annualized Sales Budgets

Team Management of current strength and team buildup

Productivity of staff is maintained throughout the year

Ensure high level of customer service regulatory and credit policy compliance

Detailed Description:
Job Content

1 Financial Target

Sales planning execution and financial performance monitoring and tracking

Support Employee Banking RMs in meeting their annual targets

Provide link between business expectations and sales organizational Capabilities

Generate Cross Sell opportunities to Existing Customer base of payroll relationships working closely with Employee Banking RMs

Achieving cross cell retail products by identifying customer needs to offer the right product

Develop and prepare sales quarterlyyearly business plan and proposal for incentive structure for the higher management to approve

Seek approval propose and coordinate with the Head of SalesHead of Retail for deviationdeferralrecommendation of a finance submission on case to case basis

2 Customer Service

Ensure customer services turnaround time and customer stratification is maintained a high level

Provide support to Employee Banking RMs to manage key payroll relationships and also engage with internal stakeholdersCIB BUB Product Teams and PSB to align on delivery goals

3 Team Development

Train resources on Product Policy Documentation competition offerings etc Training programs ongoing basis

Ensure full headcount is maintained throughout the year by building pipeline for new sales agents

Proactive consequence management to weed out low performers

Job Requirements:
4 Operational Efficiency

Conduct Performance appraisals monthly quarterly and yearly basis and recommend Retention solution and Skill Enhancement training via HR

Conduct Regular Monthly Meetings to resolve issues and process enhancement procedures Work closely with creditoperations department for remedial and counteractive actions to be taken case to case basis when required

Effective lead management and Initiate sales promotions with adherence to the marketing principles of the bank for an improved customer acquisition management

Closely work with higher management and strategic planners for an enhancedimproved planning and decision making

Maintain a low risk rating by the business and Shariah compliance

Revisiting TML based on business acquisition reports from Policy and Risk

Relationship maintenance and quality enhancement to the TML

Maintain attrition by sourcing New to bank Acquisition to balance the portfolio and timely Renewal of DepositsApplicable to Liabilities

5 Stakeholder Management

Deal with internal and external stakeholders to drive Employee Banking agenda

Ensure service levels for high value payroll relationships is delivered

Periodic updates to management on progress made

6 Personal Development

Develop and enhance leadership qualities

Focus on team management and development

Act as mentor for junior staff and help them grow as individuals and professionals

Educational

Graduate postgraduate with preferred specialization in marketing finance banking or related discipline

Additional Details:
Experience

Around 810 years work experience

56 years of SalesProductSegment Man

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