Technical Solutions Executive

2 weeks ago

Dubai, United Arab Emirates Autodesk Full time

Job Requisition ID #
- 23WD71670
- Position Overview
- As a Technical Solutions Executive (TSE), you are one of the key factors of success for the Autodesk Construction Sales (ACS) business. You will partner with Account Executives (AE) to drive revenue by proving our customer’s business challenges and desired outcomes can be met by the Autodesk Construction Cloud (ACC) platform and the various solutions it has to offer. Coming from the AEC industry and/or having worked in the AEC tech industry, you’ll utilise your experience to identify and uncover our customer’s business needs, develop a strategy, prove value, with the ultimate goal of delivering business outcomes for our customers. In doing this, you’ll also develop long-term partnerships in accounts, by gaining a clear understanding of a customer’s environment, challenges and requirements, all whilst being a part of a larger, hardworking and fun-loving Technical Solutions organisation.- Also, you will occasionally be tasked with industry/product enablement for those incoming to the business or in other teams, unfamiliar with the construction industry and/or our solutions, as well as working with Marketing and supporting initiatives to promote the ACC platform.- Responsibilities-
- Sales Team Collaboration: In partnership with AEs, execute on strategy and tactics for closing business and driving expansion, from undertaking technical discovery sessions, to conducting technical demonstrations, pilots etc. Effectively works within a team environment and also with Channel Partners. Uses Autodesk company standard sales methodologies to ensure technical closure and alignment with sales strategies. Works closely with partnerships and integrations teams, for developing custom workflows through thorough business and technical discovery work with the customer
- Customer Relationship Management: Develops required level of knowledge of customers’ business processes, workflows, and technical requirements in order to build “trusted advisor” relationships with customers. Maintains comprehensive knowledge of business processes, technology trends, and workflows within their domain of expertise, to provide insight and guidance required to position the value of the ACC. Ensures efficient customer handovers between the pre-sales and post-sales teams. Demonstrates thought leadership with customers, to differentiate Autodesk as a long-term solution partner. Delivers the ACC product roadmaps with customers and relays customer feedback to R&D
- Technical Closure: Responsible for aligning with key customer stakeholders to secure business and technical closure of the proposed solution within ACC. Manages technical evaluations, defines solutions architecture, facilitates demonstrations and, 3rd party engagements, etc. Consults with AEs on technical validation and assesses feasibility, correctness and completeness of proposed solutions; applies best practices in solving business problems. Assesses and directs customers regarding strategic product issues to maximize customer satisfaction and product revenue. Documents quantifiable pain as identified in before scenarios, technical decision criteria, and metrics used in the evaluation within Salesforce and within provided collaborative technologies, such as for creating value-added documentation
- Internal Leadership: Shares best practices, competitive information, innovation, and thought leadership within the sales organization, product divisions, and technical solutions organization locally and globally. Participates in strategic speaking engagements at high profile internal and external events, working in collaboration with Marketing. Interacts and communicates with the various business units of ACS to ensure that account needs are met. Provides answers and shares knowledge on technical product as well as integration information. Participates in mentorship and on-boarding of new ACS technical solutions professionals during their onboarding. Maintains and promotes the value of their domain expertise to all Sales channels, via a variety of knowledge sharing mechanisms:- Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight business objectives/issues and resolution
- Developing, delivering, and leading Autodesk product strategy workshops for internal Autodesk employees
- Influences industry ecosystems through the following activities:- Leveraging social media networks, sites, and tools to build personal and Autodesk brand to establish credibility
- Developing/delivering presentations to user groups and one-to-many, scalable approaches
- Participating in regional/national conferences by developing and delivering presentations or workshops consistent with Autodesk messaging
- Participating in professional or domain specific associations- Minimum Qualifications-
- 5+ years of experience in the AEC industry and/or AEC technology industry
- General understan

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