F&b Guest Relations Manager
4 weeks ago
**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**
**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**
**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**
**Scope of Position**
The F&B Guest Relations Manager will support the Restaurant General Manager, and serves as key liaison between guests and F&B operations. Your role will be to ensure that every guest receives a personalized and memorable dining experience, handling any issues with grace and professionalism.
**Responsibilities**
- Departmental:_
- Consistently implement robust Customer Relationship Management process to ensure database is accurate at all times for guest recognition.
- Develop and maintain strong relationships with guests, anticipating their needs and ensuring a personalized dining experience.
- Implement and manage guest feedback systems to gather insights and drive continuous improvement in service quality.
- Monitor and analyze guest feedback and satisfaction metrics, reporting findings and recommending actions to enhance the dining experience.
- Support the Restaurant Manager in all operational and administrative aspects of the restaurant.
- Prioritise high level of guest engagement and have an absolute focus on collaborating with other departments to ensure guests return.
- Oversee the daily operation of the outlet and manage hostess shifts effectively to assure a smooth and effective overall operation.
- Maintain a good relationship and steady communication with the front office, concierge team and restaurant reservations team, particularly during in house long stay guests.
- Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised.
- Assist the Restaurant Manager to plan and execute special promotional activities for the outlets and plan for festive season events related to the outlet.
- Take full control over group bookings for the restaurant, in coordination with the F&B Groups Reservations in charge.
- Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Restaurant Manager.
- _Colleague Relations:_
- Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours and mainly focusing on the hostess team.
- Give feedback and coaches hostesses for motivation and improvement.
- Encourage proactive, efficient, and effective inter-departmental communication within and beyond the F&B division to promote a climate of teamwork and enthusiasm.
- Provide necessary trainings for the hostess team. Routine role plays during the operation and sit-down trainings regarding administration.
- _Guest Relations:_
- As this is the key importance of this role, being able to communicate effectively with other departments as well as key people across the city is a must. Being well connected and providing smooth access to all main events and venues throughout the city.
- Being fully in charge of making guests profiles and maintaining them with updated preferences and key features that keep the guest coming back.
- Strong anchor at the door to ensure smooth guest arrival.
- Daily brief and communicate with all hostesses about the daily target and reservations highlighting special attention and guests’ preferences.
- Personally monitor and follow through on any requirements of VIP guests.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
- Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.
- Handle effectively any kind of customer complaints being verbal or written.
**Skills and Qualifications**
- High School qualification or equivalent.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Proven experience in a guest relations or management role within a luxury hotel or high-end restaurant.
- Strong knowledge of food and beverage operations, with a deep understanding of luxury service standards.
- Market understanding is a must, mostly relying on experience in restaurants that mainly focus on the Dubai residents.
- Social media knowledge and understanding the impact of social media influencers.
- Previous experience in guest relations roles is preferred.
- Experience from upscale standalone restaurants or luxury hotels is required.
- Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team accordingly.
- Prov
-
F&b Guest Relations Manager
4 days ago
Dubai, United Arab Emirates Delano Full time**Company Description** Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its...
-
Guest Relation Agent
2 months ago
Dubai, United Arab Emirates Hilton Full timeGuest Relation Agent (F&B) A Guest Relation Agent (F&B) provides F&B services for Guests to contribute to an overall exceptional experience. **What will I be doing?** As Guest Relation Agent (F&B) you will serve on the F&B, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
-
Guest Relation Agent
4 weeks ago
Dubai, United Arab Emirates Hilton Full timeGuest Relation Agent (F&B-Hostess) A Guest Relation Agent (F&B) provides F&B services for Guests to contribute to an overall exceptional experience. **What will I be doing?** As Guest Relation Agent (F&B) you will serve on the F&B, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...
-
F&b Manager
1 month ago
Dubai, United Arab Emirates SEVEN SEAS HOTEL LLC Full time**Key Responsibilities**: - Oversee daily operations of all F&B outlets, ensuring exceptional quality and service standards. - Develop and implement F&B strategies to drive guest satisfaction and revenue. - Manage and train F&B staff, fostering a positive work environment and high team performance. - Collaborate with the culinary team on menu planning,...
-
Guest Relation Supervisor
3 months ago
Dubai, United Arab Emirates Eatwell Restaurant Full timeWe are looking for a **Guest Relation Supervisor for handling Meal plans** to join our team at Eatwell Restaurant. Summary of Responsibilities: Reporting to the F&B Operations Manager, responsibilities and essential job functions include but are not limited to the following: - Bilingual proficiency in Arabic and English preferred - Promote and ensure guest...
-
F&b Manager
6 months ago
Dubai, United Arab Emirates KIMBO Full timeWe are Looking for F&B Manager for our Italian Restaurant in UAE. - Must have **3yrs **F&B UAE Experience. - Ensure that all the listed outlets **(5 Outlets) ** \operate effectively and comply with company standards of quality, service and cleanliness are being met. - Monitor and manages guest requirement, complaints. - Maintain close and professional...
-
F&b Admin
7 months ago
Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time**Responsibilities**: - Provide administrative support to the Food & Beverage department - Maintain records and documentation related to F&B operations - Assist in inventory management and ordering supplies - Coordinate with other departments for F&B-related activities and events - Handle guest inquiries and complaints in a professional...
-
F&b Supervisor
4 months ago
Dubai, United Arab Emirates OceanAir Travels Full time**Summary**: Oversees daily F&B operations, ensuring top-quality service and customer satisfaction. **Key Responsibilities**: - **Staff Supervision**: Manage, train, and schedule F&B staff. - **Guest Service**: Greet guests, handle complaints, and ensure service excellence. - **Operations Management**: Oversee daily activities, manage inventory, and...
-
F&b Manager
6 months ago
Dubai, United Arab Emirates Al Manar Grand Hotel Apartment Full timeWe are seeking an experienced and motivated Food and Beverage (F&B) Manager to oversee our food service operations. As the F&B Manager, you will play a pivotal role in ensuring the highest standards of service, quality, and profitability. **Key Responsibilities**: - **Operational Management**: - Oversee daily operations of all food and beverage outlets,...
-
F& B Manager
6 months ago
Dubai, United Arab Emirates Versatile Phoenix HR Consultant LLC Full timeWe are seeking a highly skilled and experienced Food and Beverage Manager to oversee and optimize all aspects of our F&B operations. As the manager, he/she will be responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances. The primary objective will be to...
-
Guest Relations Executive
2 weeks ago
Dubai, United Arab Emirates Shangri-La Hotels Full timeShangri-La Dubai The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities. The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully...
-
Hotel F&B Operations Manager
1 day ago
Dubai, Dubai, United Arab Emirates The Team Builders Full timeAbout The RoleWe are seeking an experienced Hotel F&B Operations Manager to join our team at a leading 4-star hotel in Dubai.Job DescriptionOperational Excellence: Oversee the daily operations of the hotel's F&B outlets, ensuring seamless delivery of exceptional dining experiences to guests.Guest Satisfaction: Foster a culture of high-quality service,...
-
Assistant F&b Manager
4 months ago
Dubai, United Arab Emirates Grandeur Hotel Full timeTo monitor service and food and beverage standards in all outlets and banquets. to take corrective action where necessary. - To assist in menu and recipe planning and development. - To be demanding and critical when it comes to service standards. - To establish a rapport with guests maintaining good customer relationship and handle all guest complaints,...
-
F&b Crew
7 months ago
Dubai, United Arab Emirates The First Group Full time**Job Description**: - Responsible for doing all preparations before and during service, like preparing serving cutlery and bread baskets, making sure to work with clean equipment and surfaces. - Coordinate the orders in a way that everything goes out to the guests in an efficient and timely matter. - Have full knowledge of F&B menu items to assist guests...
-
F&b Administrator
4 weeks ago
Dubai, United Arab Emirates The First Group Full timeOverview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality...
-
F&b Manager
7 months ago
Dubai, United Arab Emirates YORK INTERNATIONAL HOTEL Full time**Duties & Responsibilities** - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards - Preserve excellent levels of internal and external customer service - Design exceptional menus, purchase goods and continuously make necessary improvements - Identify customers needs and respond proactively to all of their...
-
F&b Manager
4 weeks ago
Dubai, United Arab Emirates The First Group Full timeOverview: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality...
-
F&b Manager
1 month ago
Dubai, United Arab Emirates Versatile Phoenix Hr Service Private Ltd., Full time**Position Summary**: We are seeking a dynamic and experienced Food & Beverage (F&B) Manager to oversee all F&B operations within our prestigious 5-star property. The F&B Manager will ensure the highest standards of quality, service, and guest satisfaction in all outlets, including restaurants, bars, room service, banquets, and events. This role demands...
-
F&b Crew
4 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: **About The First Group**: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for...
-
F&b Supervisor
7 months ago
Dubai, United Arab Emirates Millennium Plaza Downtown Dubai Full timeAs an F&B Supervisor at Millennium Plaza Downtown Dubai, your responsibilities include ensuring seamless service delivery, supervising colleagues, and maintaining quality standards to enhance the overall guest experience. Your role involves effective communication, coordination, and adherence to operational procedures, contributing to the success of the F&B...