Client Success Associate
1 week ago
We are seeking a highly motivated and detail-oriented Client Servicing Associate to join our team. Reporting directly to the Head Of Operations, the Client Servicing Associate will play a crucial role in ensuring the success and satisfaction of both active and passive clients.
**Client Servicing Associate**
**Reporting To: Head of Operations**
The client servicing associate will be responsible for Active & Passive Clients.
**Responsibilities under Active Clients**:
- Will be involved in the scope of work definition process for every new project.
- Liaising with the technical team to get updates on the progress of the product implementation.
- Maintaining a detailed and accurate record of all client details and communications.
- Communicating with the client on a daily basis regarding the progress of the implementation of the product.
- Be the client representative and liaise with the technical team to ensure the client gets the best value out of the product.
- Ensuring to respond to client queries in a professional and timely manner.
- Providing clients with relevant information on the products and services offered by the company
- Train the client on the product during handover as well as support the client once the product has been handed over.
- Responsible for User Acceptance Testing (UAT), after product implementation has been completed.
- Performing on-site visits to the client.
**Responsibilities under Passive Clients**:
- Maintaining long-lasting business relationships with clients.
- Visit the clients once a month.
- Maintain constant communication with the client and resolve client queries & issues which will help in developing new business & scope of work.
Pay: AED3,500.00 - AED4,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Project Management: 1 year (required)
- Zoho: 1 year (required)
Application Deadline: 19/04/2024
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