Support Account Manager

4 days ago


Dubai, United Arab Emirates Tek Infotree Sdn Bhd Full time

**Position: Support Account Manager (technical support delivery)**

Salary budget: Open based on working experience, skills and market rate

Work location: Warszawa, Poland

Employment type: 12 months renewable contract

**Summary of the role**:
We are looking for an ** and is a great opportunity for a talented individual who has the desire to associate with a fast-growing company in a truly international environment.
- As a Support Account Manager (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the Company’s Networks platform of products to ensure the Company is exceeding customer expectations.

**Your Impact & responsibilities**

This position calls for someone who possesses a good <
> background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
- Provide leadership in the delivery of our high-touch, personalized support service to our customers.
- Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the Company’s platform.
- Develop an understanding of our customer’s business and security priorities to provide technical best practice guidance and support.
- Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
- In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
- Deliver quarterly business reviews that communicate the value the customer is deriving from their Company’s investment.
- Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
- Understand how customers are using their Company’s products and provide best practices guidance in support of customer use cases and to increase their security posture.
- Deliver updates on product and feature enhancements.
- Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
- Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
- Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
- Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
- Invest in your continuous development by maintaining technical proficiency across the Company’s platform.

**Your Experience**
- 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
- **3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies**
- **Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security** with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
- Ability to translate business objectives into desired outcomes and deliver best practice guidance.
- Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
- Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
- Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Positive, growth-oriented mindset
- Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: AED12,000.00 - AED18,000.00 per month

Application Question(s):

- Total years of work experience in collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues?

**Education**:

- Bachelor's (preferred)

**Experience**:


  • Accountant

    7 days ago


    Dubai, United Arab Emirates General Manager Full time

    Skilled in Data analysis, drawing conclusions, drafting reports on audit findings and provide recommendations. - Firm observational, analytical and error detection skills. - Ability to work independently or collaboratively on high - pressure situations. - Prepared and reviewed financial statements and income tax returns. - Preparing the monthly profit and...

  • Account Executive

    1 week ago


    Dubai, United Arab Emirates Support Revolution Full time

    **Account Executive** **Are you looking to take your sales career to the next step? Do you want to work for an organisation that is rapidly growing both in the Middle East and internationally? If so, then keep reading!** **We are growing our Sales team and are looking for Sales Executives who are hungry to learn and progress their careers. We want the best...

  • Management Support

    3 days ago


    Dubai, United Arab Emirates IC SOLUTIONS Full time

    **_Job Description:_**: - _In this varied function, you will support and relieve the “Management Support” and “Support Construction Project Management / Construction Services” departments in all administrative matters._ - _You will work on organizational and logístical tasks such as appointment coordination, organization of meetings, internal mail...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Research and identify international accounts in the global market with strategic interest to the business. Develop strategies and manage global accounts under the leadership of the VP Global Sales. Monitor performance of existing strategic partners and initiate plans to improve their contribution to the network. Monitor and liaise with Regional...


  • Dubai, United Arab Emirates Unilever Full time

    **About Unilever**: At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside...


  • Dubai, United Arab Emirates Abstract Marketing Management LLC Full time

    Abstract Star is looking to hire Accountant Cum Admin support for the Business Centre located in Sports City, Dubai - UAE Those who have relevant experience in Accounts & Administration and hold Visit Visa are most welcome to apply. Duties & Responsibilities: - Assisting with the preparation of financial statements & reports. - Conducting account...

  • General Accountant

    13 hours ago


    Dubai, United Arab Emirates We Will Fix It Services L.L.C Full time

    **The Role** Job Title: General Accountant & HR Support Reports to: Head of Finance and Administration Department: Finance and Administration No. of Direct Reports: 0 Base: Dubai Total No of Reporting Staff in Department: 3 **Job Dimensions** **1.** **Job Purpose**: This position is responsible for supporting the Head of Finance and Administration...

  • Junior Accountant

    6 days ago


    Dubai, United Arab Emirates Fruitful Day Full time

    We are looking for a Junior Accountant that provides support to the finance department by handling general accounting tasks on a daily basis. They are part of a team of professionals working to maintain order and transparency for the company’s finances. **Responsibilities include but are not limited to**: - Daily revenue and fruit costs reporting -...


  • Dubai, United Arab Emirates MG Recruit Full time

    **Job Title**:Customer Support Manager in the UAE **Job Type**:Remote at the beginning, full-time **Location**:Dubai, UAE We are recruiting on behalf of our client for a Customer Support Manager for a Consultancy company based in Dubai. **Responsibilities**: - Act as a liaison between the client and our lawyers, sales, state. bodies in the UAE,...


  • Dubai, United Arab Emirates Carvansons Middle East DMCC Full time

    We are currently looking to recruit an Accounts Assistant/Office admin to work in our busy office. You will be responsible for the accounting and sales support department run smoothly, ensuring transparency and efficiency in all transactions. **Requirements**: - Prior office Sales Support/administration experience is required. - You must be proficient in...

  • Account Manager

    13 hours ago


    Dubai, United Arab Emirates Gift Management DMCC Full time

    Giift Management Asia Pte. Ltd. (Giift) is the leading provider of loyalty management solutions worldwide. We are proud to announce Giift has successfully raised $50m investment from Apis Growth Fund II, a private equity fund managed by Apis Partners LLP. With this new funding, we plan on continually achieve ground-breaking success in our innovative &...

  • Accounts Manager

    2 days ago


    Dubai, United Arab Emirates Building Materials Company Full time

    We are looking for an **Accounts Manager, **who will be responsible for the following: - Support internal management decision-making by producing business performance analysis that identifies, measures, and delivers economic information about business activities using the accounting method. - Identify financial risks and implement risk mitigation...

  • Accounts Manager

    1 week ago


    Dubai, United Arab Emirates CAR MART EST Full time

    We are looking for a detail-oriented accounts manager to perform and coordinate accounting duties within our organization. The senior accountant's responsibilities include preparing financial reports, performing account reconciliations, maintaining the general ledger, preparing tax returns, assisting with audit preparations, and performing other accounting...


  • Dubai, United Arab Emirates AlRais Support Building Maintenance LLC Full time

    Looking for a female tagalog speaker for coordinating the other country branches of ours. - Should have a bachelors degree in Accounting. - Should have minimum 1-2 years of experience - Knowledge in Tally, ERP - Knowledge in Accounts Receivables & Accounts Payable - Salary AED 2500- AED 2800/ - Need to join immediately. **Salary**: AED2,500.00 - AED2,800.00...

  • Account Manager

    13 hours ago


    Dubai, United Arab Emirates Virtuzone Full time

    The Role **Account Manager - VirtuAccounts Job Overview**: The Account Manager - VirtuAccounts would be expected to manage the day-to-day accounting & reporting function in abidance with local & international accounting & tax regulations. In addition, the Financial Accountant will be responsible to report the numbers to the management of the company along...

  • Account Manager

    13 hours ago


    Dubai, United Arab Emirates sweetwater. mea Full time

    The Account Manager supports the larger Account Management Team in client and project management for a wide range of projects. Liaison with key internal and external stakeholders including but not limited to clients, suppliers, creative department, production team and other 3rdparties is the key responsibility of the role. The role is scoped with growth...

  • Accounts Manager

    7 days ago


    Dubai, United Arab Emirates FL MOTORS Full time

    **key Responsibilities** - **Financial Management**: - Oversee day-to-day accounting operations, including accounts payable, receivable, payroll, and general ledger entries. - Prepare and review monthly, quarterly, and annual financial statements. - Manage cash flow to ensure sufficient funds are available for operational needs. - **Budgeting and...

  • Accounting Manager

    1 week ago


    Dubai, United Arab Emirates Hyatt Place DubaiAl Rigga Full time

    Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...

  • IT Support

    2 days ago


    Dubai, United Arab Emirates Plan B Advertising Full time

    Responsible for the following and other tasks required by the IT Department: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Responding in a timely manner to service issues and requests - Providing technical support across the company (this may...


  • Dubai, United Arab Emirates OMA Emirates General Trading Full time

    Position Name : Management Accountant Experience : 3 - 4 years Qualification : Masters degree in Finance / ACCA / CA Inter Key Responsibilities: - General Accounting, Managing receivables & payables - Month - End closing - Financial Analysis - Presentation for the weekly and monthly business meetings - Compliance and Audit support Pay: Up to AED5,000.00...