Reservation Assistant

2 weeks ago


Abu Dhabi, United Arab Emirates Bloomfields Facilities Management LLC Full time

We are looking for a reliable and detail-oriented **Reservation Assistant** to manage bookings for our holiday homes. If you take pride in your work and enjoy creating a welcoming experience for guests, we want to hear from you
- Act as a liaison between guests and internal departments.
- Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
- Maintain accurate records of guest requests, complaints, and feedback using the property’s service management system.
- Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
- Ability to learn how to list new units.
- Manage and update property listings on various platforms including Property Finder, Dubizzle and Bayut.
- Create compelling property descriptions and engaging visuals to attract potential clients
- Regularly review and refine listing performance metrics to drive continuous improvement.

**Requirements**:

- Previous experience in the hospitality industry is a plus.
- Strong customer service skills with a passion for creating memorable guest experiences.
- Excellent verbal and written communication skills in English. Proficiency in any additional language is a significant advantage.
- Ability to manage guest requests and preferences efficiently, calmly, and courteously.
- Highly organized with the ability to multitask and maintain high standards of professionalism and efficiency.
- A team player with a positive attitude and a strong work ethic.
- Must be proactive and able to handle high-pressure situations with ease.

**Benefits**:

- Competitive Salary Package.
- Medical Insurance Plan.
- Air Ticket Allowance.
- A great working environment.
- Company-provided laptop / sim card (if needed)
- Comprehensive training and support.
- Opportunity to work with multi-cultural environment.

Pay: AED2,000.00 - AED2,500.00 per month


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