Reservations Officer

9 months ago


Abu Dhabi, United Arab Emirates IN Emirates Full time

**Responsibilities**:

- Assist and advise customers in selecting travel options that best suit their needs.
- Make reservations for customers based on their requirements and budgetary allowances.
- Check the availability of accommodation or transportation for customers' desired travel dates.
- Help plan travel itineraries by suggesting local tourist attractions and places of interest.
- Process payments and send confirmation details to customers.
- Resolve any issues that may arise with bookings or reservations.
- Sell and promote reservation services to customers.
- Answer any questions customers have about the reservation process.
- Up-sell additional services or special packages when appropriate.
- Provide support to customers needing to amend or cancel a reservation.
- Conduct market research to identify selling possibilities and evaluate customer needs.
- Actively seek out new sales opportunities through cold calling, networking, and social media.
- Negotiate deals and set up meetings with potential clients or partners.

**Qualifications**:

- Position Requirement**:Fluent in Arabic (Native**) & English
- Reservations skills
- Excellent customer service and communication skills
- Sales skills to maximize revenue
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Strong attention to detail
- Ability to work in a fast-paced environment
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office.
- Experience with reservation management systems is a plus
- Flexible working hours/shift

Application Question(s):

- Are you flexible with the work timing?

**Language**:

- Arabic (Native Language) (preferred)


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