Customer Logistics Manager

6 months ago


Sharjah, United Arab Emirates Arla Foods Full time

At Arla, we do so much more than make some of the world’s favorite dairy products. We make healthy tastes delicious, mornings worth getting up for, and family dinners unforgettable. Puck®, Dano®, Lurpak®, and Castello® - names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 2,000 employees in the Middle East and North Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn EUR turnover and establish our position as one of the largest dairy companies in the world. Our business in UAE/Oman/Qatar has been very successful in recent years with an annual turnover of 200m EUR.

We are now looking for a skilled Customer Logistics Manager who is result oriented, self-driven and ready to take ownership of building efficient Supply Chain Programs with our strategic customers to create a win-win situation for Arla & our customers driving the collaboration to next level along with leading the Customers Service Team.

This will be ideal for an experienced individual looking for a highly challenging opportunity to play a critical role in the development of a rapidly growing business. You will report directly to the Head of Sales Operations and manage a team of Seven direct reports.

In addition to this, the Customer Logistics Manager will be responsible for:

- Manage the Supply Chain interdependencies between Sales, Planning, Customer Service, Warehousing & Distribution and the Customers.
- Lead the Customer Service team.
- Penetrate the assigned customer’s buying and logistics organization, build relationships with influential leaders, and collaborate to drive innovative supply chain programs and continual improvement.
- Maximize product availability with key customers by running seasonal projects in collaboration with Customers Supply Chain Organization in synchronization with Arla Supply Chain to achieve combine business results.
- Understand customer expectations on KPIs, scorecard Arla performance, and develop action plans for improvement with CS Team.
- Develop customer services strategies and identify, plan and secure implementation of activities in line with company’s vision.
- Develop and build long-term relationships with the customers through efficient communication and monthly meetings with external & internal stake holders.
- Analyze weekly & monthly data provided by customers, identify the gaps and make and implement the action plans in coordination with KAMs, Supply Chain & Customer’s CS team.
- Optimize CS Operations using data to identify issues, risks and opportunities, along with keep the customers updated for any shortages of supply for a specific period.
- Continuously reviewing of the processes defined for each customer internally and externally, devising and implementing new processes as efficient as possible.
- Provide customer-facing Supply Chain expertise to all sales functions of the business (commercial, international, national accounts).
- Serve as a liaison between our customers, sales, planning, transportation, warehousing and customer service to identify supply chain opportunities to strengthen our position with customers.
- In alignment with Sales, annually build joint business plans with key customers to consistently maintain healthy inventory levels and improve service while reducing overall supply chain costs.
- Establish a regular cycle of reviews with key customers to ensure healthy inventory levels on Arla products are maintained.
- Drive innovation and continual improvement through customer collaboration and experimentation.
- Analyze data to prioritize programs by potential impact to the bottom line, improvement to service, and reduction in costs.
- Demonstrable track record of exceptional performance in a commercial function within FMCG for 03 years.
- Have successfully demonstrated in the past, building strong business relationships.
- You get energy from delivering strong results, you are ambitious and love delivering ahead of expectations.
- Analytical and structured mindset.
- Fluent in English spoken and written. Speaking Arabic is an additional advantage.
- Having a UAE driving license.
- Has a high stress tolerance and ability to lead and work well in an environment with little processes/structure and work well as part of a multi-cultural team.

**We have a purpose for Good**

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

**_BEWARE RECRUITMENT FRAUD_**:


  • Customs Clerk

    2 months ago


    Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time

    MAG Container Lines is #hiring for the role of **"Customs Clerk" with below requirements.** **Qualifications** - Knowledge of Customs Regulations - Good English Skill reading and Writing - Preferred Education: A diploma or degree in logistics, supply chain management, international trade, or related fields is preferred. - Clear Shipment in Mirsal 2 and...

  • Sales Executive

    2 months ago


    Sharjah, United Arab Emirates NEW WAY LOGISTICS SERVICES LLC Full time

    **Responsibilities**: - Customize proposals based on client requirements. - Negotiate contracts, pricing, and terms with clients. - Prepare and present proposals that effectively communicate the value proposition. - Coordinate with internal teams, including operations and customer service, to ensure seamless service delivery. - Identify and target potential...


  • Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time

    MAG Container Lines is #hiring for the below role; **Shipping Customer Service Executive** with a minimum 3 years experience in Liner Shipping. **Job description / Responsibilities**: - Serve as the primary point of contact for customers, providing timely and accurate information on shipments and services. - Address customer inquiries, concerns, and...


  • Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time

    MAG Container Lines is #hiring for the below role; **Shipping Customer Service Executive** with a minimum 3 years experience in Liner Shipping. **Job description / Responsibilities**: - Serve as the primary point of contact for customers, providing timely and accurate information on shipments and services. - Address customer inquiries, concerns, and...

  • Logistics Manager

    4 months ago


    Sharjah, United Arab Emirates BABYGROW FZC Full time

    **Job Summary**: The Logistics Manager will oversee all logistics operations, including online orders, import/export, warehouse management, and local distribution. This role requires a highly systematic and professional individual committed to achieving zero-error logistics operations. The manager will lead a team of over 10 logistics professionals and 30...


  • Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time

    **Job description** **Responsibilities**: - Serve as the primary point of contact for customers, providing timely and accurate information on shipments and services. - Address customer inquiries, concerns, and requests with professionalism and efficiency. - Contact the main lines, freight forwarders and co-loaders for pricing. - Perform end to end service...

  • Logistics Manager

    6 months ago


    Sharjah, United Arab Emirates Fresh Start Full time

    As a Logistics Manager, you will be responsible for overseeing and coordinating all aspects of logistics operations, with a focus on global shipping and airfreight. Your role will involve managing the transportation, distribution, and storage of goods and ensuring the efficiency and timeliness of deliveries. You will collaborate closely with internal teams...


  • Sharjah, United Arab Emirates Logistics and Freight Forwarding Full time

    Gulf Link Cargo LLC is #hiring for the below role; **Freight Forwarding Customer Service Executive** with a minimum 3 years experience in Freight Forwarding. **Job description / Responsibilities**: - Serve as the primary point of contact for customers, providing timely and accurate information on shipments and services. - Address customer inquiries,...

  • Logistics Manager

    6 months ago


    Sharjah, United Arab Emirates HEAD WAY COMPUTERS TRADING LLC - SHARJAH Full time

    **Manage inventory as well as warehouse, transportation, and other logistics processes**: - **Develop new strategies to streamline processes and reduce cost**: - **Ensure that quality, quantity, customer satisfaction, and financial commitments are met**: - **Perform metrics reporting and data analysis tasks to identify issues and opportunities for process...


  • Sharjah, United Arab Emirates Kenal FZE Full time

    **Logistics,** planning and manage transportation, documentations and clearance and other shipment and deliveries related to Customer services. Directing and coordinating full order cycle. Ø Control of full delivery management from (Transportations, documentations, Customs, clearance, and time of deliveries. Ø Proper filing of Bill of Entry and Exit...


  • Sharjah, United Arab Emirates Kenal FZE Full time

    **Logistics,** planning and manage transportation, documentations and clearance and other shipment and deliveries related to Customer services. Directing and coordinating full order cycle. Ø Control of full delivery management from (Transportations, documentations, Customs, clearance, and time of deliveries. Ø Proper filing of Bill of Entry and Exit...

  • Logistics Manager

    6 months ago


    Sharjah, United Arab Emirates BABYGROW FZC Full time

    we are looking for UAE experienced Logistics Manager with min 5yrs experience in a trading company in the UAE. **Responsibilities** - Plan and oversee import and export under logistics, warehousing, transportation, and customs. - Manage the entire order process efficiently. - Communicate and negotiate with suppliers, manufacturers, sellers, and buyers. -...

  • Logistics Manager

    6 months ago


    Sharjah, United Arab Emirates BABYGROW FZC Full time

    we are looking for UAE experienced Logistics Manager with min 5yrs experience in a trading company in the UAE. **Responsibilities** - Plan and oversee import and export under logistics, warehousing, transportation, and customs. - Manage the entire order process efficiently. - Communicate and negotiate with suppliers, manufacturers, sellers, and buyers. -...


  • Sharjah, United Arab Emirates Fresh Start FZE Full time

    We're on the lookout for a meticulous and skilled **Junior Custom Clearance - Logistics Executive** to join our dynamic team. This role is pivotal in ensuring the seamless and compliant movement of goods through customs. **Responsibilities**: - Manage customs clearance procedures for both import and export shipments. - Ensure accurate and prompt processing...

  • Female Telesales

    5 months ago


    Sharjah, United Arab Emirates Growmore Logistics Full time

    **Responsibilities**: - Conduct outbound calls to potential customers within the logistics industry with the goal of generating leads and securing new business opportunities. - Build and maintain a strong pipeline of prospects by effectively communicating the benefits and value of our logistics services. - Utilize persuasive sales techniques to engage...

  • Sales Manager

    6 months ago


    Sharjah, United Arab Emirates Al Amani Human Resources Consultancy Full time

    **Sales Manager - Logistics (KSA)** **SALES MANAGER (LOGISTICS)** required** u**rgently for a reputed Logistics Group in UAE for their KSA Operations. **Requirements**: - Graduate / Diploma / Qualification in Supply Chain management. - 5 years' experience in similar position with logistics and shipping industry in KSA & UAE. - Able to secure new customers...

  • Pro/custom & Logistics

    6 months ago


    Sharjah, United Arab Emirates Innov8 Products FZC Full time

    **Responsibilities**: Responsible for coordinating and liaising between the company and Government organizations/SAIF Zone authorities by representing Innov8 Products and being the key point of contact. Provide quick, efficient and reliable services for all SAIF Zone related jobs such as employment permits, entry visas, medical examinations, vehicle-related...

  • Logistics Manager

    6 months ago


    Sharjah, United Arab Emirates Petrofac Full time

    **Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...


  • Sharjah, United Arab Emirates Networth Investment L.L.C Full time

    _**Full Job Description**:_ - **Key Responsibilities**:_ - Oversee daily operations for sea freight, land freight, cargo loading/unloading, and storage to ensure smooth and efficient functioning. - Plan, manage, and coordinate inbound and outbound logistics activities, including transportation and delivery schedules. - Supervise cargo handling activities,...


  • Sharjah, United Arab Emirates Ultimate Power Solution Full time

    FREIGHT FORWARDING KNOWLEDGE - MUST BE ORGANIZED - KNOWLEDGE IN SAIF ZONE CUSTOMS/LOGISTICS - SHOULD BE AVAILABLE TO JOIN IMMEDIATELY PREFERABLY THOSE ON VISIT VISA - DRIVER'S LICENSE IS REQUIRED - FRESHERS **Job Types**: Full-time, Contract Contract length: 24 months