Assistant Manager, IT

2 days ago


Dubai, United Arab Emirates Atlantis The Palm Full time

Assistant Manager, IT - Compliance
(3145)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

**About the role**
- Tracking and progression of all open audit observations
- Ensure compliance with global standards (if applicable)
- Ensure completion of daily, weekly, monthly, quarterly and annual checklists
- Identifies opportunities to improve and promotes automation efficiencies
- Ensure backup compliance
- Ensure patch compliance
- Ensure end point compliance (MDM, Trend Micro, Desktop Central, AD, SCCM, Windows 10, etc.)
- Ensure all policies and procedures are adhered to
- Risk analysis
- Ensure all documentation is complete for the change management process (Business UAT Scripts, Sign off and Implementation Plan, rollback etc.)
- Ensure change compliance
- Maintain change calendar
- Work with Assistant Manager Service Delivery to ensure change communication compliance
- Train the team on the standard operating procures
- Maintain the configuration management database
- Responsible for security and access controls of all systems, ensure complete documentation and business sign off

**About you**

**Skills, Experience & Educational Requirements**
- 2-3 years' experience in a similar role
- Previous experience conducting audits and responding to observations
- Understanding of change management framework
- Ability to work under pressure, flexible and can manage multiple tasks
- Ability to command authority while remaining respectful in order to ensure adherence to standards, policies and procedures
- Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving and Verbal Communication
- Understanding of IT security concepts and principles

**Qualifications/Certifications**
- Certification in ITIL v4 would be an added benefit
- Microsoft Certification or equivariant
- College/University educated preferable

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.



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