Outsourcing Oversight Leader
2 months ago
Are you passionate about regulatory compliance and ensuring operational efficiency? Do you thrive as a go-to expert in outsourcing oversight? Western Union invites you to join us as an Outsourcing Oversight Leader.
**Western Union powers your pursuit.**
Your primary role will be to uphold and evolve Western Union’s enterprise outsourcing oversight framework, ensuring that all outsourcing services meet both operational and regulatory standards. You’ll develop and maintain consistent processes for intragroup service provision, deliver monthly KPI scorecards to internal clients, and respond to audit requests while working closely with the Vendor Management Office to manage third-party lifecycles. As an Outsourcing Oversight Leader, you’ll collaborate with multiple internal and external teams, developing strong relationships that foster compliance and operational excellence across the organization.
**Role Responsibilities**
- Maintain service level agreements to ensure consistency in intragroup service processes.
- Operate as “first line of defense” for internal clients with respect to Service Providers’ performance
- Engage service providers in respect of resolution of issues where KPIs fall outside expected standards of performance.
- Evolve monthly scorecards in line with business requirements
- Provide monthly KPI scorecard reports for intragroup services, ensuring timely delivery to internal clients.
- Support the Outsourcing Oversight Reporting & Analytics Analyst by resolving technical issues with reporting tools.
- Respond to audit and regulatory requests by maintaining up-to-date SLAs and scorecard reports.
- Collaborate with the Vendor Management Office to oversee the third-party lifecycle, from onboarding to ongoing monitoring and termination.
- Develop strong relationships with internal and external stakeholders, acting as a Subject Matter Expert (SME) for the outsourcing oversight framework.
- Leverage knowledge of procedural governance and change management to support organizational changes.
- Provide intragroup outsourcing training and education for stakeholders.
**Role Requirements**
- 5+ years of experience in business or industry roles, with at least 3 years in a management position.
- Postgraduate degree preferred.
- In-depth knowledge of financial services, regulatory compliance, and third-party management. Experience in Operational Resilience, Financial Crime, Change Management, or Audit/Risk Management is an advantage.
- Proven track record in driving process improvement and operational efficiencies while ensuring high levels of stakeholder satisfaction.
- Strong ability to prioritize tasks, meet deadlines, and adapt to changing priorities.
- Demonstrated expertise as an SME, with experience partnering across 2nd and 3rd lines of defense.
- Strong contract negotiation skills and proven ability to build relationships across all levels of the organization.
**We make financial services accessible to humans everywhere. Join us for what’s next.**
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and s around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Dubai
- specific benefits include:
- 25 days annual leave
- Life & Medical Cover
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
Estimated Job Posting End Date:
11-30-2024
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