Customer Support Agent

2 weeks ago


Sharjah, United Arab Emirates Wahed Full time

Customer Support Agent (Arabic)

**About Wahed**:
We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance.

**Job Brief**:
- Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
- best practices.
- Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing etc).
- Ensures that open tickets are closed within the approved SLA's.
- Proactively find new ways to improve efficiency and overall processes.
- Provide regular updates and reports to management on performance.
- Ability to multitask and meet tight deadlines.
- Excellent Arabic reading and speaking skills.

**Job Specification**:
- Excellent English speaking and writing skills and must be able to speak & read Arabic.
- 2-4 years of work experience preferably in Customer services.
- Available to work evenings and weekends as per the schedule/shift rotation.
- Previous experience in CRM systems like Zendesk is a plus.

Job ID cyijHq9ctcXZ



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