Omni-channel Operations Assistant Manager

5 days ago


Dubai, United Arab Emirates Chalhoub Group Full time

**The Group**

Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premier destination for luxury goods. To fuel the next stage of the organization's growth, we are looking to develop a world-class digital and e-commerce capability. Building on our strong data foundations, we are looking to create an agile and truly customer-centric organization to deliver significant growth. We are looking for top talent to join us on this journey.

**The Role**

Our Omni-Channel Assistant Manager is responsible for leading eCommerce operations and managing, mentoring, and growing the eCommerce operations of the team.

This position is primarily responsible for managing and overseeing the continuous operations of our websites to provide customers with a seamless ordering, payment, and fulfillment experience.

This role requires a keen sense of how operational systems interact in an Ecommerce business and a strong understanding of how data flows in an Ecommerce business and in stores. This includes flows to support order management, inventory, payment, and ship confirmations. You understand how to create durable and repeatable processes that keep the business moving forward.

**What you'll be doing**
- In partnership with our operations and supply teams, ensure accurate inventory levels across sites. Work with Operations partners on special projects like custom product setups, bundles, and kits.
- Be the conduit between Ecommerce business and the Customer Experience team to solve customer issues with the website experience, fulfillment, and payment.
- Work with eCommerce team to review/set up operational KPIs and deliver on those KPIs working with distribution team, warehouse team, and external vendors.
- Assist in the creation and implementation of training programs for associates in the stores to improve communication between eCom, marketing, and stores.
- Responsible for documenting operational requirements to create new or update current standard operating procedures (SOPs) including business process flows.
- Mentor and develop team members to enable personal and professional development.
- Forecast and project inventory levels to optimize speed of delivery and location optimization based on customer location. Optimize stock levels both in key stores and warehouses.
- Evaluate current procedures, determine opportunities for continuous improvement, and implement updated processes across different channels and stores.
- Partner and enable key relationships between brand team, fulfillment team, DSP’s & store ops team.
- Identify loss of revenue areas such as returns and cancellations and ensure maximum deliveries with the least business-driven cancellations.
- Prepare a monthly performance deck for the higher management highlighting the key KPI's, achievements, shortfalls, and action plans.

**What you’ll need to succeed**
- 1 to 2 years of experience in operations with an Ecom background.
- You have a sound understanding of process management.
- You are a team player with the ability to communicate with different teams.
- You have an operational mindset with the ability to solve problems.
- You are an innovative multitasker.
- You are customer-focused.
- You are data and detail-oriented.

**What we can offer you**

We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role.

Our Group offers the opportunity to support careers that may span different teams, different job roles, categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

**Amazing Benefits**

We recognize the value that you bring, and we strive to provide a competitive benefits package that includes health care, life insurance, child education contribution, and exclusive employee discounts.



  • Dubai, United Arab Emirates Dubai Regional Office Full time

    Summary The Manager, Omni Channel Strategy is responsible for the support and execution of the Hyatt global distribution strategy. This person will work across Commercial Services (sales, revenue management, digital) and operations, on implementation of the distribution strategy, while also managing day-to-day operations with various distribution...


  • Dubai, United Arab Emirates GMG Full time

    **About GMG**: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health,...

  • Manager Omni Ordering

    7 months ago


    Dubai, United Arab Emirates Adidas Full time

    Purpose & Overall Relevance for the Organization: - Contribute to the positive development and delivery of adidas’ Brand image across all Omni-Channel DTC touchpoints. The role will be responsible for leading ordering and execution across all categories, to support sustainable and profitable market share growth through Omni Channel execution in assigned...

  • Business Intelligence

    2 weeks ago


    Dubai, United Arab Emirates Omni Bridgeway Full time

    **Introduction**: Omni Bridgeway is the global leader in funding, managing and investing in legal claims and disputes, with expertise in both civil and common law systems, and operations spanning Asia, Australia, Canada, Europe, the Middle East, the UK and the US. Omni Bridgeway offers capital and project management services for clients from case inception...


  • Dubai, United Arab Emirates Chalhoub Group Full time

    **Who we are** Chalhoub is the leading luxury retailer in the Middle East. With more than 700 stores, 300 brands, and 60 years of experience in the region, we are the premiere destination for luxury goods. To fuel the next stage of the organisation’s growth, we are looking to develop a world class digital and e-commerce capability. Building on our strong...


  • Dubai, United Arab Emirates Adidas Full time

    Purpose & Overall Relevance for the Organization: - Drive brand excellence within multibrand environment to uplift sell out / sell through at point of sale by planning and execution across EMC Omnichannel function, Trade Marketing, Account Marketing, Digital marketing, and Visual Merchandising. Responsible in optimizing the accounts SWB in uplifting brand...


  • Dubai, United Arab Emirates Genie Full time

    The Role Responsible for transforming the business by driving a paradigm shift, from brick and mortar to digital retail, thereby positioning the organization as an Omni channel value retailer, in terms of strategy, processes and stakeholder-mindset, across the GCC. Key Accountabilities Sales: Manage sales via commercially trading the website to achieve...

  • Channel Operation

    3 days ago


    Dubai, United Arab Emirates Outwit, Inc. Full time

    **JOB RESPONSIBILITIES**: - Responsible for the cooperation and negotiation of vertical traffic channels in the currency circle, internal and external traffic expansion, promote vertical channel cooperation, and create medium and long-term project cooperation; - Negotiate KOL cooperation in the target area, and have abundant KOL cooperation resources in the...


  • Dubai, United Arab Emirates Dealt Trading LLC Full time

    **Position Overview** The Sales Admin - Omni-Channel will play a key role in supporting the sales team across multiple sales channels (e.g., online, offline, in-store, direct sales, and partner channels). This role requires a combination of administrative, operational, and sales support skills, as well as the ability to manage sales data and communicate...

  • Channel Manager

    3 days ago


    Dubai, United Arab Emirates Outwit, Inc. Full time

    **JOB RESPONSIBILITIES**: - Responsible for expanding industry media resources and overseas channel resources, seeking cooperation in manuscript publishing and industry exposure, and being responsible for exposure and channel volume; - Responsible for advertising and traffic cooperation of overseas channels, and responsible for traffic and effect ROI; -...


  • Dubai, United Arab Emirates Pfizer Full time

    The Gulf Omnichannel Manager acts as an advisor to markets on how to design, produce and distribute content for different channels of digital communication with Health Care Professionals (HCPs). Content & Channel Specialist builds capabilities among marketers to create omni-channel content creation skills. In collaboration with Brand managers and based on...

  • Channel Manager

    2 months ago


    Dubai, United Arab Emirates OPSWAT Full time

    OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has...


  • Dubai, United Arab Emirates Halian International Full time

    Job Purpose: Lead Omnichannel and store modules for a major Retail ERP transformation program, focusing on XStore POS and Omnichannel retail environment. Implement XStore with SAP S/4Hana, ensuring smooth operations in a luxury retail setting. Strategic Roles and Responsibilities: - Strategically support ERP transformation aligned with business...

  • Operation Manager

    4 months ago


    Dubai, United Arab Emirates Dyarco For Operations Services Full time

    Ensure all operations are carried out in an appropriate, cost-effective manner - Improve operational management systems, processes, and best practices - Plan inventory and oversee materials and equipment efficiency - Handle client calls and inquiries effectively. - Formulate strategic and operational objectives for the organization. - Perform quality...


  • Dubai, United Arab Emirates LEOS Developments Full time

    The Sales Operations Administrator - Channel Relations will play a vital role in supporting the sales team by managing relationships with channel partners, optimizing sales processes, and ensuring efficient operations. This position will involve collaborating with various internal teams to enhance the effectiveness of our channel strategies and drive sales...

  • Digital Retail Manager

    7 months ago


    Dubai, United Arab Emirates Porsche Middle East Full time

    If you make hearts beat faster, your own has to be in the right place. **Digital retail manager**: - **Kennziffer**:J000008898 - **Einstiegsart**:Professionals - **Einsatzort**:Dubai - **Gesellschaft**:Porsche Middle East **Aufgaben **Aufgaben**Aufgaben*** **Introduction to the role** Porsche Middle East & Africa FZE are seeking a passionate...


  • Dubai, United Arab Emirates Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...


  • Dubai, United Arab Emirates Unilever Full time

    Company Profile: Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 million Times A Day, Someone Somewhere Chooses a Unilever Product. Look in Your Fridge, Or on The Bathroom...


  • Dubai, United Arab Emirates Wego Pte Ltd Full time

    We are searching for a highly-motivated and self-driven eCommerce and Channel Distribution Manager to take care of our Flights and Hotels OTA product. In this position, you are expected to be well-versed with all aspects of eCommerce, Channel Distribution and Digital Marketing. You will be responsible for managing and growing our OTA business for Flight and...

  • Channel Manager

    2 months ago


    Dubai, United Arab Emirates Starlink Full time

    Developing and Implementing Marketing Plans: Creating content and identifying target audiences for each channel. Managing Relationships: Building and maintaining relationships with key partners, such as distributors and retailers. Monitoring Competitors: Keeping an eye on competitors’ offerings and pricing tactics to ensure competitiveness. Sales Growth:...