IT Assistant and Rma Front Desk Personnel

4 months ago


Dubai, United Arab Emirates Al Wesam Pro Video & Photo Equipment CO LLC Full time

As an IT Assistant and RMA Front Desk Personnel, you will play a vital role in combining technical expertise with customer service skills. Your primary responsibilities include providing technical support, managing front desk operations for Return Merchandise Authorization (RMA) requests, delivering exceptional customer service, and handling administrative tasks. Here's a breakdown of what your role entails:

- Provide technical support to employees or customers facing IT issues, troubleshooting hardware and software problems, and offering solutions or escalating as necessary.
- Assist in the setup and maintenance of computer systems, peripherals, and networks, ensuring IT systems and data security.
- Serve as the primary point of contact for customers or clients seeking to return merchandise, receiving and processing RMA requests. Provide clear instructions and guidance to customers on the RMA process, including packaging and shipping instructions, while maintaining accurate records of RMAs. Communicate effectively with internal teams to facilitate smooth RMA transactions and address customer inquiries or concerns regarding RMAs promptly.
- Deliver excellent customer service, actively listening to customer needs and concerns, and offering empathetic support and solutions. Communicate technical information in a clear and understandable manner, especially when assisting non-technical users, and strive to exceed customer expectations.
- Perform administrative duties related to IT operations and RMA management, such as maintaining documentation, filing records, and generating reports. Assist in inventory management for IT equipment or RMA returns, scheduling appointments or meetings related to IT support or RMA processing.

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Prior experience in an IT support role or similar position is advantageous.
- Strong technical skills and knowledge of computer hardware, software, networking, and troubleshooting techniques.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong communication and interpersonal skills, with the ability to interact professionally with individuals at all levels of the organization.
- Ability to work independently with mínimal supervision, as well as collaboratively within a team environment.
- Detail-oriented with a high level of accuracy in performing tasks and maintaining records.
- Flexibility and adaptability to handle changing priorities and multiple tasks simultaneously.
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Prior experience in an IT support role or similar position is advantageous.
- Strong technical skills and knowledge of computer hardware, software, networking, and troubleshooting techniques.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong communication and interpersonal skills, with the ability to interact professionally with individuals at all levels of the organization.
- Ability to work independently with mínimal supervision, as well as collaboratively within a team environment.
- Detail-oriented with a high level of accuracy in performing tasks and maintaining records.
- Flexibility and adaptability to handle changing priorities and multiple tasks simultaneously.

Pay: Up to AED2,000.00 per month

**Experience**:

- RMA Assistant: 2 years (required)
- IT assistant: 1 year (required)

**Language**:

- English (required)


  • Front Desk Admin

    4 months ago


    Dubai, United Arab Emirates Prep Me Learning Centre Full time

    **Location**: Al Barari **Job Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Front Desk Duties:_ - Greet and welcome visitors in a professional and friendly manner. - Maintain a tidy and presentable reception area. - Manage and distribute incoming and outgoing mail and packages. - Schedule and coordinate appointments and meetings. - Assist...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24019397 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23127858 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...

  • Front Desk Associate

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Kavak Mexico Dubai Full time

    Job DescriptionJob Title: Front Desk AssociateCompany: Kavak Mexico DubaiJob Summary:We are seeking a highly skilled and experienced Front Desk Associate to join our team at Kavak Mexico Dubai. As a Front Desk Associate, you will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a positive...

  • Front Desk

    2 months ago


    Dubai, United Arab Emirates EST Group Full time

    We are looking for a friendly and professional Front Desk Agent to join our team. The role involves greeting guests managing checkins and checkouts and handling reservations. As the first point of contact you will ensure a welcoming and efficient experience for all guests.Key Responsibilities:Greet and assist guests with checkin and checkout...


  • Dubai, United Arab Emirates Carpet On Demand Full time

    As a front desk office receptionist, your responsibilities typically include: **Greeting and welcoming visitors**: You will be the first point of contact for guests and clients, so it's important to create a positive and friendly impression. **Answering phone calls**: You will handle incoming calls, take messages, and direct them to the appropriate person...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23108094 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Manage all front desk operations...

  • Front Desk Intern

    4 months ago


    Dubai, United Arab Emirates Project Steels and Piping DMCC Full time

    Job Title: Front Desk Intern **Job Description**: Key Responsibilities: 1. Prepare export documents accurately and in a timely manner. 2. Visit the bank to handle transactions related to export documentation. 3. Answer Phone calls n obtain Quotations from third party vendors and ensure work is carried out in timely manner. 4. Greet and assist visitors in...

  • Front Desk Agent

    4 months ago


    Dubai, United Arab Emirates Wasta Hr Consultancy and Recruitment Full time

    As a Front Desk Agent in a 4-star hotel located in the vibrant city of Dubai, you will play a pivotal role in providing exceptional guest service and ensuring smooth operations at the front desk. We are seeking an enthusiastic and customer-focused individual with excellent communication skills and a passion for hospitality. Key Responsibilities: - Greet...


  • Dubai, United Arab Emirates Apt Resources Full time

    **FRONT DESK/ADMIN ASSISTANT**: **Job ID **:2621 **Location **:Dubai - United Arab Emirates **Industry **:Construction / Civil Engineering **Functional Area **:Front Office / Reception AED 4,500.00 - 5,000.00 **Other Benefits **:As per UAE labor law **GCC Driving License **:No **Description:

  • Front Desk Supervisor

    3 months ago


    Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    About UsAt voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the...


  • Dubai, United Arab Emirates Luna PR Full time

    **THE OPPORTUNITY - About Luna PR** Key Responsibilities: **Executive Assistance**: - Support executives in managing their schedules, appointments, and travel arrangements. - Conduct research and compile reports to aid decision-making processes. - Handle sensitive and confidential information with the utmost discretion. **Front Desk Management**: - Greet...


  • Dubai, United Arab Emirates Mirage Bab Al Bahr Hotel and Resorts Full time

    Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking...


  • Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    Delivering Exceptional Guest ExperiencesAs a Front Desk Agent at Millennium Hotels and Resorts MEA, you will be the first point of contact for our guests, setting the tone for their entire stay. Your role will be to provide efficient, courteous, and prompt service, ensuring a high level of customer satisfaction from the moment they arrive until their...

  • Front Desk Assistant

    4 weeks ago


    Dubai, United Arab Emirates Qqada Full time

    **Responsibilities**: - Greet visitors and direct them to the appropriate departments. - Answer phone calls, take messages, and handle inquiries. - Manage appointments and maintain the reception area. - Assist with administrative tasks such as data entry and filing. - Ensure a welcoming and professional environment at all times. **Requirements**: -...


  • Dubai, Dubai, United Arab Emirates JSS Pipes And Fittings Trading LLC Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at JSS Pipes And Fittings Trading LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient experience for our clients.Key...

  • Front Desk Manager

    6 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Front Desk Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** A Front Desk Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and...

  • Front Desk Assistant

    4 months ago


    Dubai, United Arab Emirates Refine Development Management Full time

    Refine is seeking a friendly, professional, and organized Receptionist to join our team. The Receptionist will be the first point of contact for visitors and callers, ensuring they receive a warm welcome and efficient service. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple tasks...


  • Dubai, United Arab Emirates The Qode FZ LLC Full time

    We are looking for a Saudi based dynamic **Front Desk Executive Assistant **to join our growing team in D3! **Title**: Front Desk Executive Assistant **Reports to**: Senior HR & Administration Manager **Office**:Dubai Design District, Dubai **KEY ATTRIBUTES | QUALIFICATIONS** - Previous working experience as a Receptionist/Personal Assistant/Executive...

  • Front Desk Clerk

    3 months ago


    Dubai, United Arab Emirates Dampo Seafood and Grill Cafe Full time

    **Front Desk Clerk Responsibilities**: - Assist customers in meeting their financial goals by providing outstanding customer service and meeting and exceeding sales goals - Assist customers with loan, depositor, and bill payments, including balances, inquiries, transfers, and withdrawals - Assist customers with opening new accounts **Requirements And...