Show Admin and Customer Service Manager

5 months ago


Abu Dhabi, United Arab Emirates RELX Full time

POST CONTRACT PROCESSING
- Process the signed exhibitor participation contract internal
- Provide documentation to finance for upgrade, downgrade or cancellation of the stand and keep the exhibitor list updated
- Send invoice and facilitate payment collection, make sure that the collection forecast is updated and signed off every week
- Update exhibitor list, making sure the exhibitor contacts are updated and stand details are in line with the Floor plan

EXHIBITOR SERVICES
- Communicate the Exhibitor Manual, deadline and mandatory forms with exhibitors once the Manual is live
- Develop & share exhibitors briefing (Exhibitor Guide, FAQ & Manual & Forms/COVID- 19 rules)
- Collate information for exhibitor directory and products, making sure to be completed within the deadline or maximum two weeks prior the event
- To oversee the risk in terms of forms submission deadlines and be able to take actions independently, if needed
- Develop & share exhibitor e-signature and e
- invitations
- Coordinate with Marketing to post Exhibitors on the event social media page. To share the link with exhibitors
- Gather the stand visuals from exhibitors who booked stand packages & share with the appointed contractors
- Follow up on the mandatory forms prior to the deadline

BADGE REGISTRATION
- Manage the badge registration for exhibitors, organizers, contractors, suppliers and speakers
- Provide a briefing with the registration company to build the system
- Develop a walk-through document which will be used by the exhibitors and CS Team
- Manage Exhibitor log-in generation (by bulk or individual)
- Coordinate with the supplier the deadline for printing and onsite distribution schedule

SPONSORS DELIVERABLES & SERVICES
- Appoint someone from RXPH Team & provide a briefing
- Provide the signed contracts to update the tracking sheet, identify the deliverable based on the team’s responsibility
- Monitor the progress on a weekly /adhoc basis (with Marketing team)
- Deliver the VIP/ sponsor passes as per the agreement

ONSITE EXHIBITOR SERVICES MANAGEMENT
- Manage onsite exhibitor help desk & customer service
- Brief & manage the onsite temp staff at the exhibitor help desk with the information they need to answer all the inquiries from exhibitor
- Responsible for briefing exhibitors on badge collection schedule, suppliers, teams contact, COVID- 19 rules & other general information

EXHIBITOR ZONE/ ONLINE EXHIBITOR DIRECTORY/ WEBSITE
- Responsible for Exhibitor Zone update at the atlas back-end (content + template)
- Update Exhibitor Directory page on the event website page
- Assist/ guide Exhibitors on promoting their company online which will include contact details, company profile, product images & description, press releases, brochures, marketing materials and link to social networks
- Generate Log-in details to access the Exhibitor zone/ badge registration & share with them
- Follow up on the new products/ innovations
- Follow up and complete the Business Connect contact forms

BUDGET MONITORING/ SUPPLIERS APPOINTMENT
- Monitor the budget, making sure that cost is in line with the previous edition or lower if possible
- Support on suppliers’ appointment and documentation assessment via OneTrust System. Coordinate the required document with the involved team (MSA + SOW)
- Responsible for appointing key suppliers & contract negotiation (hotels, exhibitors’ reception, transportation & travel agent)

EVENT LICENCE & SPEAKERS LOGISTICS
- Manage the flights, hotel bookings & visa processing of the speakers

OPERATIONS
- Work with OPS Team and RXPH to update the exhibitor Manual & Forms
- Appoint a Team in RXPH to manage OPS task related (Capital suites & contractors badge registration). Prepare briefing documents & monitor the progress.
- Update and share the exhibitor list with OPS appointed suppliers
- To conduct a Floor Plan reconciliation with Finance, Sales Team a week before the event and immediately after the show to ensure that all space sold and given for free are completely recorded

GENERAL RESPONSIBILITIES:

- Manage key companies and stakeholders’ communication
- Responsible for appointing and conducting a training for exhibitor services team (RXPH & temp staff)
- Coordination with key partners on VIP badge registration/ admin documentation & other inquiries
- Team's support (flights, reimbursements etc)
- Assist the team in reporting (e-revenue, exhibitor stats)
- Assist the team in updating the Salesforce
- Manage exhibitor vendor registration (applicable mainly for government exhibitors)
- Oversee RXPH Team and monitor the progress of the project
- Work closely with RXPH customer service (exhibitor + visitor), OPS, sponsorship fulfillment, digital & finance to support on WFES deliverables
- Arrange courier for (invoices, letters, cheque collections)

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, se



  • Abu Dhabi, United Arab Emirates Basiligo Restaurant LLC Full time

    _ **Responsibilities**:_ - Build positive and rewarding relationships through phone and WhatsApp with singular and repeat customer interactions. - Follow through and complete all the admin tasks assigned for daily operations. - Complete tasks in a timely manner, with being highly efficient & fast in process. Freshers are welcome. **Salary**: AED1,800.00 -...


  • Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...


  • Abu Dhabi, United Arab Emirates NUTRI UAE Full time

    The responsibilities of a CSR/Admin Support include the following: - Handle incoming calls and WhatsApp messages; - Schedule, follow up and reconfirm appointments; - Maintain contact with employees to ensure a proper workflow and that client matters are well addressed; - Handle client payments; - Handle client’s file (remaining days, delivery address, etc...


  • Abu Dhabi, United Arab Emirates Floors & More Decoration Materials Trading Full time

    Urgent Hiring (can join immediately) Preferably (Female) **Requirements and skills** - Proven experience as an Administrative Assistant, Virtual Assistantor Office Admin Assistant - Knowledge of office management systems and procedures - Working knowledge of office equipment, like printers and fax machines - Proficiency in MS Office (MS Excel and MS...

  • Store Admin

    3 weeks ago


    Abu Dhabi, United Arab Emirates Nakshathra Gold and Diamonds Full time

    **STORE ADMIN** We are seeking a dynamic and vibrant Female Store Admin for our Jewellery Store. This role is essential in enhancing customer engagement and promoting our company through various channels. **Key Responsibilities**: - Respond promptly and professional to customer inquiries and comments on social media. - Foster positive relationships with...

  • Admin Assistant

    5 months ago


    Abu Dhabi, United Arab Emirates al bushia technical service co. Full time

    1. New / Renew the AMC contracts online. 2. Coordinate with clients for required documents. 3. Monitoring of ADCD websites i.e. checking for updates and comments etc. and maintaining the database. 4. Responsible for the monitoring and handling of any requirements in regards to Civil defence contracts. 5. Maintaining and keeping up to date records of...


  • Abu Dhabi, United Arab Emirates CREATIVE AUTO SERVICE Full time

    We are an Automotive Detailing Company looking for Two Customer Service Representative located in Mussafah M-3 Abu Dhabi. - We need someone with at least 2 years experience in UAE. - Arabic is a plus but not mandatory Salary will be discuss upon interview. Best of Luck! Ability to commute/relocate: - Abu Dhabi: Reliably commute or planning to relocate...


  • Abu Dhabi, United Arab Emirates Providential Properties Full time

    We are currently hiring for an Admin Assistant, based in Abu Dhabi. We are seeking those with an insatiable hunger for progress. **Skills required**: - Excellent communication skills in English - Resourceful - A no-job-too-small attitude - Travel as required for events, shows etc. - Able to meet deadlines - Punctual and organized **Responsibilities**: -...


  • Abu Dhabi, United Arab Emirates Joe La Duke Cafe Full time

    We are searching for a person who are expert in Marketing and drawings and Customer service too. to support the Cafe supervisor and have good skills to deal with customers. All the below skills are mandatory for the job: - Social Media account admin - Photographer skill - Designing skill using photoshop and else. - Customer service skill - Cashier skill -...


  • Abu Dhabi, United Arab Emirates Buyutna FSM Property Management Full time

    **Job description** - List the properties and units we have in CRM software. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information, and diffusing angry patients as needed. - Building lasting...

  • Service Advisor Admin

    2 months ago


    Abu Dhabi, United Arab Emirates Impressive Auto Car Repairs Full time

    **Key responsibilities**: - Prepares a repair order showing time, cost and labor estimates for service. - Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem. - Explains the work performed and the repair order charges to the customer. - Handles customer complaints. - Schedules service...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Job scope: - Perform daily inspections of all Show Technology areas and report the findings and corrective actions needed. Ensuring SOP and Job plans are strictly followed. - Make recommendations for upgrades and training requirements as needed - Supports the Technical Manager in managing the On Site Show Technology Team. - Other duties as required. Meet...


  • Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position**:Equestrian Admin/Guest Relations (Native Arabic Speaker)** Job Location**:Abu Dhabi** **Job overview**: Responsible for handling all customers queries, manning the reception at all times and coordinating with the Admin. Department required for smooth operations concerning all guests, riders, instructors, etc. **Main duties**: - Manage...


  • Abu Dhabi, United Arab Emirates Slim'n Lite UAE Full time

    Location : Abu Dhabi **Job Purpose** We are looking for a superb customer care representative to join our family and be a part of our growth. If you are a people’s person and sales driven, then this is the perfect opportunity for you. **Key Accountabilities** - Converting leads to loyal customers - Provide knowledgeable answers to questions about...


  • Abu Dhabi, United Arab Emirates Epsco LLC Full time

    We are seeking an Office Admin/ customer care personnel to handle the day-today client relations. **Ability to Handle Confidential Information** - Prior Office Management Experience - Must be Graduate and fluent in English - Strong Attention to Detail - Ability to Work Without Supervision - Excellent Time Management Skills - Exceptional Communication...

  • Customer Service

    5 months ago


    Abu Dhabi, United Arab Emirates Innovative beauty and wellness Full time

    Recruiting a customer service female, for a ladies beauty salon and therapy treatment, applicant must has experience in telephonic marketing, sales promoting, Providing customer service support and responding to customer inquiries about service.plus having experience in designing graphics will be added value to applicant. Plus cashiering...


  • Abu Dhabi, United Arab Emirates Slim'n Lite UAE Full time

    Location : Abu Dhabi **Job Purpose** We are looking for a superb customer care representative to join our family and be a part of our growth. If you are a people’s person and sales driven, then this is the perfect opportunity for you. **Key Accountabilities** - Converting leads to loyal customers - Provide knowledgeable answers to questions about...


  • Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...


  • Abu Dhabi, United Arab Emirates Crypto Auto Service Center Full time

    Automotive Service Advisor - Essential Duties - Advises customers about necessary service for routine maintenance. - Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. - Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. - Prepares...

  • HR Admin

    7 months ago


    Abu Dhabi, United Arab Emirates AMA Audit and Tax Advisory Full time

    **HR cum Admin** **Job Summary**: As the HR cum Admin at AMA Audit & Advisory, you will play a pivotal role in ensuring the smooth functioning of our organization by managing human resources and administrative tasks. You will be responsible for executing HR functions, managing employee relations, and providing administrative support to various departments...