Equestrian Admin./guest Relations

7 months ago


Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

Position**:Equestrian Admin/Guest Relations (Native Arabic Speaker)**

Job Location**:Abu Dhabi**

**Job overview**:
Responsible for handling all customers queries, manning the reception at all times and coordinating with the Admin. Department required for smooth operations concerning all guests, riders, instructors, etc.

**Main duties**:

- Manage operations at the reception
- Ensures prompt, courteous, and knowledgeable service is provided to all customers
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner complying with the company’s policies and procedures
- Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Equestrian Director and Riding Academy Manager.
- Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
- Handle incoming phone calls related to product inquiry, event information, prices, bookings, cancellations, schedule of the Riding School
- Provide admin support to the Equestrian department
- Arrange appointments and meetings
- Keep records of proceedings for the Equestrian department by maintaining a filing system
- Enrollment of new members in the riding school, preparing lesson schedule for all the members and allocating each student to the trainers
- To do necessary follow up with the guests and perform the role of a customer care officer
- Keep records of lesson availability and associated accounts
- Make Travel and Hotel arrangements for Domestic and Foreign delegates/competitors during the National & International events.
- Assisting National and International events for Show Jumping
- Dealing with external organizations as per the Management requirement
- Monitor and order office supplies and stationeries
- Prepare departmental reports and monthly reports
- Compute bills, collect payments and make change for equestrian services and activities
- Maintain appropriate standards of conduct, dress, hygiene, uniform and professionalism
- Follow company policies and procedures, demonstrate efficient teamwork and contribute to the achievement of business goals
- Maintain competent understanding of riding school products.
- Coordinate, analyze and improve customer service functions to meet companies’ goals.
- Assist in marketing activities and yearly statistics
- Train reception staff on customer service standards, registration procedures and proper front line etiquette
- Visit customers in the field to understand their needs by building a professional relationship throughout
- Ensure accuracy of all Riders details and all communication is correctly recorded in files and computer
- Monitor the progress of works and customer satisfaction and feedback on completion.
- At all times comply with company policies, procedures and instructions.
- Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change

**Minimum Qualifications & Experience**:

- Bachelor’s degree in Business Administration, Office Administration or a related field
- Mandatory experience: related to **Equestrian, Stable, Horse back riding & horses.**:

- Minimum 3 years’ experience on a similar role as Guest Relations, Customer Service, etc.
- Organized and detail-oriented; hands-on commitment to getting the job done, multi-tasking and time management
- Good interpersonal, communication skills; proven ability in coordination and attention to details
- Flexible working hours especially when job requires
- Preferred**:Native Arabic Speaker**:

- **Salary Package**:3,000 to 3,500 AED (depending on experience) +250 AED additional allowance upon completion of 6 mos. + sharing accommodation (no-live out allowance) + 3 x Meals/day + free transportation inside the company + Every 2 years ticket cash (roundtrip to home country) + visa & medical insurance will be provided

**Salary**: AED3,000.00 - AED3,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Guest Relations/Customer Service: 3 years (required)
- Equestrian: 3 years (required)

**Language**:

- Arabic (required)



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