Service Advisor
7 months ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
**Overview of the role**:
Are you passionate about providing exceptional service experiences? We're seeking a dynamic individual to join our team as a Service Advisor. In this role, you'll play a crucial part in ensuring customer satisfaction by overseeing the entire service process, from initial inquiry to vehicle delivery. If you thrive in a fast-paced environment and have a keen eye for detail, we want to hear from you.
**What you will do**:
- **Customer Engagement**: Welcome customers with a warm smile and prompt attention, creating a positive first impression.
- **Effective Communication**:Utilize open-ended questions to understand customer needs thoroughly and accurately record their requests without delay.
- **Diagnostic Excellence**: Collect accurate information of complaints from customers to facilitate quick resolutions in the workshop, demonstrating empathy and clarity in addressing concerns.
- **Administrative Efficiency**: Prepare job cards and ensure adequate documentation of repair orders, maintaining a seamless flow of business processes.
- **Timely Coordination**:Collaborate with workshop personnel to manage repair timelines effectively, providing transparent updates to customers and obtaining approvals for additional repairs when necessary.
- **Quality Assurance**: Verify invoice accuracy and adherence to agreed-upon work performed, ensuring alignment with customer expectations.
- **Customer Satisfaction**: Inform customers promptly upon service completion, providing clear explanations of work performed and associated invoices, and guiding them through the payment process.
- **Personalized Service**: Deliver vehicles in person, offering a final opportunity to address any questions or concerns and ensuring a smooth handover.
**Required Skills**:
- **Automotive Expertise**: Demonstrated understanding of automotive industry, with a focus on buses or commercial vehicles.
- **Technical Proficiency**: Working knowledge of MS Office and ERP systems, coupled with the ability to comprehend technical root causes of vehicle issues.
- **Customer-Centric Approach**: Exceptional customer handling skills with a commitment to delivering high standards of service.
- **Effective Communication**: Strong verbal and written communication skills, facilitating clear and concise interactions with both customers and internal stakeholders.
- **Problem-Solving Ability**: Logical thinking skills to analyze and resolve customer concerns efficiently, ensuring maximum satisfaction.
**About the Team**:
Join a collaborative team dedicated to excellence in customer service and technical expertise. As part of our team, you'll have the opportunity to work alongside experienced professionals who are committed to delivering outstanding service experiences and driving customer loyalty.
**What Equips You for the Role**:
- 3 to 5 years of overall experience in automobile dealership settings, with a minimum of 3 years specifically in the service department as a Service Advisor, preferably in buses or commercial vehicles.
- Diploma or Bachelor's degree in Automobile/Mechanical Engineering, providing a solid foundation for understanding automotive mechanics and processes.
**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experie
-
Walk-in Interview for Service Advisor
3 months ago
Dubai, United Arab Emirates ONEROAD Auto Service Center Full time**Walk-in Interview for Service Advisor** **Experience: 3 to 5 years (UAE exp)** **Date: 18th October 2024** **Time: 11 AM - 3 PM** **Venue: HongQi UAE, Next to Porsche showroom - Plot 364 - 291 Sheikh Zayed Rd - Al Quoz** **Near to the ONPASSIVE Metro Station EXT-2** **Job Responsibilities: - ** - Greet customers, prepare estimates, and schedule...
-
Service Advisor
7 months ago
Dubai, United Arab Emirates 800 Inc Full timeFull-Time Automotive Service Advisor Service Advisor to join our growing team ! You will play a key role in curating the service experience for our valued customers who service their vehicles at our dealership. Your love of cars & dealing with the public coupled with your commitment to delivering the highest level of customer service will ensure your...
-
Automotive Service Advisor ' Russian Speaker '
7 months ago
Dubai, United Arab Emirates Astana - Specialized Service for Mercedes-Benz Full time**Job Summary**: We are seeking a highly motivated and customer-oriented Service Advisor with fluency in the **Russian** language to join our specialized mechanical garage, dedicated exclusively to Mercedes vehicles. As a Service Advisor, you will be the primary point of contact between our customers and our garage, ensuring a seamless service experience and...
-
Service Advisor
7 months ago
Dubai, United Arab Emirates NAOKI MOTORS Full time**SERVICE ADVISOR (PREMIUM CARS)** 2 years and above UAE experience in premium cars - Interacting with customers to understand their vehicle concerns - Vehicle Diagnosis and Assessment - Collaborating with service technicians or mechanics - Providing customers with detailed cost estimates for services or repairs - Providing support to clients in arranging...
-
Service Advisor
1 week ago
Dubai, United Arab Emirates Royal Prince Autocare Full timeAs a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. **Service Advisor Responsibilities**: - Greeting customers and directing...
-
Service Advisor
4 months ago
Dubai, United Arab Emirates Alibabamotor.com Full timeJob Title: Service Advisor Garage Location: Dubai Job Summary: The Service Advisor serves as the main point of contact between customers and the car repair workshop. This role involves understanding customer needs, offering appropriate services, and ensuring a smooth repair process. The Service Advisor provides updates, communicates effectively with both...
-
Service Advisor
2 months ago
Dubai, United Arab Emirates Top-Notch Garage Full timeA Service Advisor in Dubai is responsible for ensuring excellent customer service and managing vehicle repairs and maintenance. **Key responsibilities** ****: - Receiving customer vehicles for service and repair jobs and raising repair orders - Providing detailed explanations and technical justifications for additional repairs with cost...
-
Service Advisor
2 weeks ago
Dubai, United Arab Emirates Emirates Driving Institute (EDI) Full time**Service Advisor -**JOB Code 88**: Job Location : Dubai, UAE - Bachelor’s Degree - Good English communication (Written & Verbal) - Proficient computer knowledge
-
Automotive Service Advisor
4 months ago
Dubai, United Arab Emirates Toretto Auto Services LLC Full timeWe are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test-driving cars. The service advisor will ensure customer...
-
Automotive Service Advisor
2 months ago
Dubai, United Arab Emirates Inkas Armored Vehicles LLC Full timeJob Title: Automobile Service Advisor **Job Description**: We are seeking a skilled Automobile Service Advisor to join our team. In this role, you will act as the liaison between customers and technicians, assessing and documenting vehicle issues, providing accurate cost estimates, and managing service schedules. Responsibilities include ensuring clear,...
-
Service Advisor
5 months ago
Dubai, United Arab Emirates AL BARQ AUTO REPAIRING & TURNING Full time**Job Title: Service Advisor** **Location**: Al Barq Auto Repairing & Turning **About Us**: Al Barq Auto Repairing & Turning specializes in repairing various types and brands of vehicles. Our team comprises highly skilled technicians, with extensive experience in addressing mechanical, electrical, and air conditioning concerns. Additionally, we offer...
-
Service Advisor
7 months ago
Dubai, United Arab Emirates Takumi Motors Full timeService advisor with min 5 years experience in Dubai. Pay: AED2,000.00 - AED3,000.00 per month Ability to Commute: - Dubai (required) Ability to Relocate: - Dubai: Relocate before starting work (required)
-
Service Advisor
6 months ago
Dubai, United Arab Emirates Galadari Motor Driving Centre Full timeWe are looking for a Service Advisor who has experience in UAE in the automobile industry with excellent communication skills and professional experience in dealing with customers. Must be experienced in handling luxury and supercars. Job Responsibilities: - Good Knowledge of German, Japanese, European Cars. - Explanation of the job to be carried as...
-
Service Advisor
7 months ago
Dubai, United Arab Emirates autobank motor repairing Full timelooking for service advisor with experience in europeian cars ( audi, posrche, vw, bmw, mercedes, jaguar, land rover ) **Salary**: From AED4,500.00 per month Application Question(s): - do you have driving license ?
-
Customer Service Advisor
7 months ago
Dubai, United Arab Emirates Ontime Group Full timeWe are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is...
-
Client Service Advisor
7 months ago
Dubai, United Arab Emirates Louis Vuitton Full timePOSTE The role of the Client Service Advisor is to guarantee the quality of the answer to all the Retail and Web clients regarding all product categories, services offered and procedures. In addition, the advisor aims to make sure that the KPIs are followed and achieved. The advisor will work to promote the image, brand and products of Louis Vuitton. In...
-
Automotive Service Advisor
7 months ago
Dubai, United Arab Emirates GTA Car Care Full time**Overview Of The Role** GTA Car Care is currently looking for an experienced & performance driven Service Advisor to work in our Dubai branch. A Service Advisor is responsible for the delivery of high-quality service in the Workshop by contributing to the development of customer relationships, creating awareness and enhancing customer loyalty. They are also...
-
Automotive Service Advisor
7 months ago
Dubai, United Arab Emirates ZCars Full timeAutomotive service center is hiring Service Advisor. Duties will be to communicate with the customers negotiating on the scope of Mechanical or Electrical works required for the vehicle and to be a mediator between customer and workshop head of service team. Good communication skills is most important. **Job Type**: Permanent **Salary**: AED4,000.00 -...
-
Automotive Service Advisor
3 months ago
Dubai, United Arab Emirates Metro Auto Maint. Workshop L.L.C. Full time**Duties** - Communicate with customers to understand their vehicle issues and service needs - Provide accurate estimates for repairs and maintenance - Schedule service appointments and follow up with customers on the status of their vehicles - Liaise between customers and service technicians to ensure clear communication - Maintain detailed records of...
-
Service Advisor
7 months ago
Dubai, United Arab Emirates A&F Auto Repair Full timeAbout Us: Battmobile has been a leading pioneer of the automobile servicing and maintenance business in the UAE since 2010. We are dedicated to delivering premium quality service and have built a reliable team of technicians and suppliers. Job Summary: We are seeking an experienced and customer-focused Automotive Service Advisor to join our team. The...