Regional Head of Collections

5 days ago

Dubai, United Arab Emirates IWG Full time

**Regional Head of Collections**

**About the role**

IWG currently has an opening a Regional Head of Collections to support creating and building a best-in-class credit control platform to successfully recover debt across a region. As Regional Head of Collections you will lead our collections department that is responsible for recovering a portfolio of customers debts. With your excellent performance management skills, you will execute the company collections strategy and drive a team of 30+ collections professionals to increase the percentage of successful debt recoveries. We offer great benefits including a competitive salary and bonus plan. If that sounds like you, read on to find out more

**Job duties**
- Lead and motivate a team of 30+ collection professionals including collections team leads, credit controllers and legal collection specialists
- Implement IWG’s collections strategy and process within the regional credit control and legal collection teams.
- Coach and performance manage the credit control and legal collection teams to drive the collection of overdue invoices and agreement value.
- Develop strategies to boost recoveries, including but not limited to: call campaigns, account segmentation & prioritization and training/coaching initiatives.
- Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.
- Drive and authorise financial settlements and payment plans with customers.
- Drive and manage both a small claims and high court litigation collections process, from filing cases through to (virtual) court hearings, judgement, and enforcement.
- Ensure both out-of-court and legal collections cases are handled timely, appropriately, per company policy and in line with legal/local country requirements.
- Hire, train, coach, mentor and evaluate team members within the collections department.
- Own all reporting and analyse data pertaining to the team’s performance. Prepare and deliver regular updates on regional and team performance.
- Perform other duties and projects as assigned to build a world class debt function

**Requirements**:

- Excellent leadership, motivational and relationship building skills.
- Strong interpersonal skills and ability to performance manage remote teams successfully.
- Strong debt collection or sales skills, including clear communication, firmness and persuasiveness in negotiation, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
- Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.)
- Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
- Self-starter who can work with direction but little supervision.
- Team builder who recognises the importance of the team.
- Willingness to go beyond the job description to meet business goals.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.

**Competencies**
- Commercial awareness: Understands the impact of financial performance on business results and how own actions impact the bottom line.
- Takes ownership: Accepts accountability, uses own initiative, and works proactively to drive team and company performance.
- Persistent: Goes the extra mile to ensure debts are collected timely and successfully.
- Analytical and intelligent: Has the ability to analyse performance related metrics and utilise the insights in performance discussions.
- Attention to detail: Ensures that all relevant details are accurately assessed when reviewing performance, (legal) case documentation and opportunities, and when negotiating with customers.
- Shows care: Is committed to creating strong working relationships with colleagues, acts with integrity and strives to act in the best interests of the organisation and team.
- Good communicator: Demonstrates good two-way communication skills.
- Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.

**Experience**
- At least 12 years of experience in credit control or collections
- At least 8 years of experience (remotely) leading a team or department of 25+ collection professionals

**About IWG**

IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000+ locations in over 1,000 towns and cities across more than 110 countries.

We create personal, financial and strategic value for businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.

  • Collection Head

    6 months ago

    Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    **Job description** **Head of Collection Job Description** We are looking for a **Head of Collection **to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income. To be a...

  • Collection Head

    7 months ago

    Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    **Head of Collection Job Description** We are looking for a **Head of Collection **to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income. To be a successful **Head of...

  • Collection Head

    7 months ago

    Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    **Head of Collection Job Description** We are looking for a **Head of Collection **to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income. To be a successful **Head of...

  • Collection Head

    7 months ago

    Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    **Head of Collection Job Description** We are looking for a **Head of Collection **to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income. To be a successful **Head of...

  • Collection Head

    7 months ago

    Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    **Job description** **Head of Collection Job Description** We are looking for a **Head of Collection **to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income. To be a...

  • Regional Head of Legal Mea

    4 weeks ago

    Dubai, United Arab Emirates SYSTRA Full time

    : With over 11,000 employees, SYSTRA is one of the world’s leading engineering and consulting groups specialized in public transport and mobility solutions. In the Middle East Region and in Africa, Systra provides multi-disciplinary services ranging from consultancy and engineering for rail/urban transport and environment. We work with our clients to find...

  • Regional Head

    2 months ago

    Dubai, United Arab Emirates Tractebel Full time

    **Regional Head - (Middle East)** **Location: Dubai, UAE or Riyadh, KSA** **Industry: Engineering Consulting Services** **Reports to: Chief Officer - Business Area - Middle East & Asia based in India** **Who we are**: Tractebel is a global engineering and consulting company with a mission to engineer a carbon-neutral future by providing first-class...

  • Credit & Collection Manager

    4 months ago

    Dubai, United Arab Emirates Otis Full time

    Date Posted: 2024-08-29 Country: United Arab Emirates Location: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates - Job Title_ Credit & Collection Manager, Gulf - Role Overview_:_- The role holder shall manage a regional credit & collection function & team covering UAE, KWT & Qatar to ensure proper credit assessment &...

  • Regional Sales Head

    7 months ago

    Dubai, United Arab Emirates AMC Full time

    Our client associated with the Maritime Electronics since 1980, providing comprehensive service solutions for marine navigation, communication and automation control systems requires: **Regional Sales Head for Marine** - Educational Qualification: Bachelor’s degree in business or related field. - Min 12-15yrs relevant experience in Marine sales. - Maritime...

  • Regional Head of Legal

    6 months ago

    Dubai, United Arab Emirates Idex Full time

    A major international Logistics company is seeking a Senior Commercial Lawyer to join the business as Head of Legal - GCC region. The business is based in Dubai and offers a strong salary and benefits. The ideal applicant will have prior legal experience in the Transportation, Supply Chain and Logistics sector, and experience working in the GCC region. You...

  • Head of Uitp Mena Regional Office

    3 months ago

    Dubai, United Arab Emirates UITP Full time

    We are currently looking for a: **Head of UITP MENA REGIONAL OFFICE** (Position based in Dubai, United Arab Emirates) **MAIN DUTIES** The Head of UITP MENA Regional Office works under the supervision of the Senior Director Membership & Global Operations (MGO). He/she is responsible of the definition and execution of the UITP MENA Regional Office activities...

  • Regional Head of Asa

    3 days ago

    Dubai, United Arab Emirates ISP Middle East Full time

    **Description** **ISP** **Regional Head of After School Activities (ASA)** **Role Profile** **Purpose of Role** *** The Regional Head of After School Activities (ASA) role is a critical role within the regional team with responsibility for managing a full P&L, with financial, strategic and operational responsibility. The role is responsible for ensuring...

  • Head of Mesa-apac Regional Finance

    5 days ago

    Dubai, United Arab Emirates Western Union Full time

    **Head of MESA-APAC Regional Finance - Dubai, UAE** Are you a passionate leader with the ability to be a strategic advisor and strong financial acumen? How about unleashing your skills in a global FinTech that is committed to moving money for better? Join Western Union as a Head of Regional Finance. **Motivated by our values: purpose driven, globally...

  • Regional Airfreight Sector Product Head

    7 months ago

    Dubai, United Arab Emirates DHL Full time

    **Regional Airfreight Sector Product Head - Aerospace/Military Defense** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to...

  • Head of Region

    3 days ago

    Dubai, United Arab Emirates Clearstate Pte. Ltd Full time

    **Introduction**: **Head of Region (MEA), Custom Events, The Economist Impact Events** The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our...

  • Head of Region

    3 days ago

    Dubai, United Arab Emirates The Economist Group LTD Full time

    Introduction: **Head of Region (MEA), Custom Events, The Economist Impact Events** The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our...

  • Imea Regional Head

    7 months ago

    Dubai, United Arab Emirates Oliver Wyman Group Full time

    **Oliver Wyman is now seeking an exceptional individual to join as IMEA Regional Head of Human Capital Operations / People Operation, leading the regional HC Operations function. This role will be based out of our office in Dubai.** **The Opportunity** We are seeking an exceptional individual to join the IMEA HC team in a pivotal role leading the HC...

  • Collection Team Leader

    7 months ago

    Dubai, United Arab Emirates Al Jeser Full time

    To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool. Strategic Responsibilities **Supervise and manage a team of collectors to ensure that the collection targets are met. ** Implement collection strategy, techniques and procedures at various delinquent stages of...

  • Regional Sales Head

    3 weeks ago

    Dubai, United Arab Emirates INOI Global HQ Full time

    **About INOI** INOI is a European electronics brand specializing in the development and production of modern mobile devices, including smartphones, tablets, and feature phones. We combine advanced technology with stylish design and offer products in the affordable and mid-range segments, ensuring high quality at a reasonable price. With 30 years of market...

  • Collection Officer/ Manager

    6 months ago

    Dubai, United Arab Emirates CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...