Collection Team Leader

4 months ago


Dubai, United Arab Emirates Al Jeser Full time

To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool. Strategic

Responsibilities **Supervise and manage a team of collectors to ensure that the collection targets are met. ** Implement collection strategy, techniques and procedures at various delinquent stages of the accounts. **Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills. Core Responsibilities ** Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country. **Assist in creating an incentive structure to ensure that good performers are rewarded. ** Ensure capacity planning is in place and a load-balancing is done for the unit. **Review the collection reports on a daily basis and discuss the performance with the team. ** Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country **Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria. ** Ensure low risk Audit rating for the unit. **Ensure that the team targets are met on a monthly basis ** Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections. **Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank. Key Performance Indicators **: Adherence to Collection Policies and Procedures **Adherence of Collection Targets / Budgets ** Ensure compliance whilst dealing with Customers **Nil High Risk Audit observations.**

**Salary**: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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