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Sales Administration Team Lead

1 month ago

Dubai, United Arab Emirates Recruits Management Consultancy Full time

**Job Overview**:
**Responsibilities**:
**Leadership and Team Management**:

- Lead, mentor, and inspire a team of Sales and Administration support staff to excel in their roles, achieve sales goals, and deliver top-notch customer service.
- Set clear expectations for performance, provide ongoing feedback, and conduct regular performance evaluations to foster professional growth and development.
- Promote a collaborative team culture that values communication, cooperation, and continuous improvement.

**Sales Coordination and Support**:

- Oversee the sales support process, ensuring the timely and accurate handling of client inquiries, quote preparation, and order processing.
- Collaborate closely with the relevant functions to ensure all required service levels are met from processing Sales orders through to delivery & invoicing.

**Administrative Management**:

- Manage the administration of sales orders, including meticulous documentation, data entry, and adherence to industry regulations and internal policies.
- Monitor sales and administrative metrics, identifying areas for process enhancement, efficiency improvement, and ensuring compliance with established standards.
- Ensure the integrity and accuracy of records in the company's systems, maintaining a high standard of data quality.

**Customer Relationship Management**:

- Serve as an escalation point for complex client inquiries, ensuring their swift resolution and maintaining strong, long-lasting client relationships.
- Collaborate with the team to devise strategies for enhancing customer satisfaction, fostering loyalty, and driving customer retention.

**Reporting and Analysis**:

- Prepare regular reports on team performance, sales activities, and key performance indicators for presentation to management.

**Qualifications**:

- Bachelor's degree in Business, Logistics, or a relevant field (or equivalent work experience).
- Proven track record in sales and administration roles within the ship chandling/logistics or similar industry, with demonstrated leadership experience.
- Exceptional leadership and team management skills, adept at motivating and guiding diverse teams toward exceeding targets and objectives.
- Comprehensive understanding of sales processes, customer relationship management, and administrative operations in the ship chandling/logistics or similar sector.
- Outstanding communication and interpersonal skills, with the ability to effectively engage with clients, team members, and senior executives.
- Strong organizational aptitude with the ability to manage multiple responsibilities and tasks.
- Analytical thinker with a proactive problem-solving mindset and the ability to identify areas for improvement and implement solutions.
- Adaptability to changing industry trends, market conditions, and evolving client demands

**Salary**: AED5,000.00 - AED7,000.00 per month

**Experience**:

- Sales Administration Team Leader: 2 years (required)

**Language**:

- Hindi (required)

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