Key Account Manager

2 weeks ago


Dubai, United Arab Emirates Mapshore consultants LLP Full time

**General Role Description**
- **Key Account Manager (KAM)**_ is responsible for managing and nurturing relationships

with assigned key accounts, ensuring client satisfaction, identifying growth

opportunities, and driving revenue growth. KAMs work closely with cross-functional

teams and collaborate with clients to achieve their business objectives through strategic

account planning and execution.

This role would be a great fit for sales professionals, account managers, or customer

success managers who are passionate about digital commerce or retail, and are eager

to leverage their experience and knowledge to drive value for world-leading brands in

their ecommerce initiatives.

**Roles and Responsibilities**:
1. Manage and maintain strong relationships with assigned key accounts, acting

as the main point of contact for clients

2. Develop a deep understanding of client needs, goals, and pain points to

provide tailored ecommerce solutions

3. Collaborate with cross-functional teams to ensure the successful delivery of

projects and services to key clients

4. Conduct regular business review meetings to assess account performance,

identify opportunities for growth and improvement, and address any client

concerns

5. Achieve revenue growth targets by identifying upsell and cross-sell

opportunities within key accounts

6. Monitor client satisfaction, proactively address client issues, and collaborate

with internal teams to devise solutions

7. Contribute to sales efforts by managing incoming qualified opportunities and

closing deals with the assistance of presales team

Desired Skills and Experience

1. Minimum of 8-10 years of overall industry experience in Sales or Account

Management with at least about 3 years of experience in the digital commerce or

retail technology domain

2. Proven track record of managing and growing high-value client accounts

3. Good understanding of digital commerce business, platforms, and technologies

4. Experience working with retail clients and understanding of omnichannel

commerce
- Excellent communication and presentation skills, both written and verbal
- Strong interpersonal and stakeholder management skills
- Exceptional problem-solving, analytical, and critical thinking abilities
- Ability to work effectively in a fast-paced, deadline-driven environment
- Strong organizational and time management skills, with the ability to multitask

and prioritize effectively

10. Certification in relevant areas is an added advantage.

**Salary**: AED2,400,000.00 per year

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- CA (required)
- Accounting (required)
- total work (required)

License/Certification:

- Chartered Accountant (required)

**Speak with the employer**
+91 9072610169



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