Guest Intelligence Manager
1 week ago
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Intelligence Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
You’ll love what you do and take pride in delighting our guests:
- You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
- You will provide local ownership of the CRM system to ensure consistent and effective utilization of the system and reporting across Dorchester Collection.
- You will be responsible for providing business process ownership and ensuring alignment as a point of contact for all systems issues, training and queries.
- You will build and develop agreed systems changes Data quality within the CRM for the hotel, executed by all hotel teams.
- You will closely work with IT local teams and you will take strategic direction from DC guest experience leader. You will be part of Dorchester Collection Guest Intelligence Network.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Intelligence Manager you’ll have the opportunity to bring these to life and continue to create our legacy
The items shared are the essence of a day in the life of a Guest Intelligence Manager but we’ll make sure you are provided with specifics on how we care for our hotel.
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