Business Intelligence Analyst
1 week ago
**Stella Stays - Who are we?**
Stella Stays is a rapidly growing tech-centric hospitality startup, based in Dubai, UAE, offering beautifully designed apartments and villas to travelers and residents for nightly, monthly or yearly stays.
We design each Stella with the modern traveler in mind, and believe that a home should be an artful combination of places seen, people met and stories formed along the way. Stella Stays was launched in 2019 and now has a portfolio of hundreds of properties across MENA and North America.
We are expanding globally and to support our exponential growth, we're looking for a **Business Intelligence Analyst**, someone passionate about crafting tangible, usable business insights from multiple sources of data; who thrives in a highly collaborative and cross-functional environment, and would like to join a hyper-growth startup to tackle complex growth and operational challenges.
**Your Objectives are**:
- Utilize a variety of data sources to build tools and dashboards to monitor trends, define data-driven key metrics and measures of success.
- Uncover insights to drive sensible business decisions.
- Build a roadmap of data analytics that enables sustainable growth and operational excellence.
**At Stella Stays, you will**:
- Breaking down key business data: Gather, clean, and analyze data like revenue, sales, market information, or customer experience engagement metrics.
- Program tools and data models to help visualize or monitor data.
- Interpreting the data: Finding patterns or seeing areas in the data that signal a potential for growth and improvement in business practices. For example, you might analyze internal data as well as market trends to understand how a company might need to adapt its products.
- Sharing findings: Include anything from visualizing data in graphs and charts, to putting reports together and presenting the insights to other teams. Make recommendations to improve or grow the business based on your findings.
**Daily Responsibilities**:
- Proactively dig deep into our data to derive insights that empower growth, improve brand quality, lower the costs and drive guest experience forward.
- Continue to build datasets, conduct robust analyses, and translate data into actionable insights and reports for management and teams.
- Perform guest segmentation and analysis.
- Mine the guest survey data from different sources to identify gaps and triggers, and opportunities for growth and process improvements
- Collaborate with the Guest Experience team on methodology and approach to collecting, synthesizing, and incorporating data and insights to Identify top drivers impacting the Guest Experience across each market or property, and provide insights to drive change for Guest Experience and Products.
- Build and keep a pulse on the operational KPIs and measure the impact of guest experience and operations on the business. Own and maintain key performance metrics dashboards.
- Scale our data ecosystem and enable cross-functional projects.
**We are looking for someone who has**:
- 2-4 years of experience in data and business intelligence analytics in high-growth startups
- Experience in a customer focused industry (hospitality experience a plus)
- Ability to derive actionable insights from large and complex datasets
- Experience with database tools: Advanced Excel & SQL skills with the ability to write scalable, sustainable queries
- Proficiency with Tableau or other data visualization tools
- Experience with statistical and analytical methodologies (eg. A|B testing, regression analysis, causal inference)
- Familiar with coding languages like Python, Java, or R
- Meticulous attention to detail with a strong curiosity and desire to learn
- General financial and business knowledge: A good understanding of business practices and finance will be critical to providing insights on improving the business.
- Strong communication skills - Ability to story tell with data, synthesize research and craft clear recommendations for different audiences
- Strong time management skills and the ability to prioritize projects effectively in a fast-paced environment.
**Job Types**: Full-time, Permanent
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