Front Office Intern

2 months ago


UAE, United Arab Emirates InterContinental Full time

Do you see yourself as an Intern for InterContinental Hotels Group® Dubai Festival City?

Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform. You will have the opportunity to work alongside industry professionals, learning from the best in the business and developing your skills in a fast-paced and dynamic environment. This internship provides a great opportunity for students or recent graduates to start their career in hospitality and gain practical knowledge and experience.

**A little taste of your day-to-day**:

- Warmly greeting and welcoming guests upon their arrival at the front desk or reception area.
- Learning and using relevant software systems for guest management and front office operations, such as Opera, QMS, and others.
- Assisting guests with the smooth check-in and check-out processes, ensuring precision and efficiency.
- Assisting guests by providing updated information about the hotel and its facilities, including restaurants and bars, spa, pool, and more.
- Learning about various payment transactions and methods
- Professionally handling incoming phone calls and efficiently directing them to the appropriate departments or individuals.
- Supporting in the management of reservations and bookings, ensuring accuracy and updating the relevant systems.
- Being trained to handle guest feedback using the ILEAD approach under the supervision of a senior colleague.
- Learning about IHG loyalty programs.
- Strictly adhering to organisational policies, procedures, and service standards.
- Receiving comprehensive training throughout your internship to develop the skills necessary to complete tasks with mínimal supervision or independently.
- Being provided with a tailored training plan aimed at helping you accomplish your training objectives.

**Essential**:

- Currently studying or fresh graduate from any Hospitality, Business, or similar field from an accredited and renowned University.
- Good understanding of core hotel operations and True Hospitality service skills

But that's not all Here are the **benefits** you'll enjoy upon successfully completing the internship:

- Showcase your internship experience on the prestigious **IHG Academy Portal**, a platform that highlights your journey and opens doors to potential future roles within the IHG family.
- Immerse yourself in one of the most renowned brands in the hospitality industry, elevating your professional reputation and unlocking exciting career opportunities.
- Build lifelong connections and expand your professional network within the industry.
- Engage in thrilling activities such as cricket, football, and basketball, organized twice a year to add a touch of fun and camaraderie to your experience.


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