Resort Operations

6 months ago


Dubai, United Arab Emirates Hatta Adventures LLC Full time

**Role: Resort Operations - Asst Manager**

**Location: Hatta, Dubai, UAE (Near Dubai & Oman border)**
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the resort main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
- Monitor the hotel functions book and familiarise yourself with all updates & amendments.
- Liaise daily with the CEO to forecast resort business on a weekly basis and plan accordingly.
- Carry out Duty Management shifts as required.
- Conduct regular fire walks and Health & Safety audits.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Resort premises.

**Job Types**: Full-time, Permanent

**Salary**: AED6,000.00 per month

Application Question(s):

- How many years experience in entire Hotel/Resort operations?
- Mention your current Visa Status & Salary?
- Are you living with your family in UAE?
- Are you able to Join Immediately?
- Are you willing to relocate to Hatta, Dubai (Near Oman border) (Tourist Place)?


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