Agent, Reservations 1

6 months ago


Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

Agent, Reservations 1
(11473)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**
- Ensure full understanding of the business strategy and positioning of the RARE Finds brand and can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.
- Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.

**Key Duties and Responsibilities**
- Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPI’s by implementing strategies and business plans briefed by the line manager.
- Being a Bab Al Shams Resort employee means embodying and conveying the brand mindset through the values of Connection, Warmth, Care, and Empowerment.
- Serve as the main contact for Rooms reservations and provide the best first impression of Bab Al Shams Desert Resort to all callers & convert inquiries into contracted business and respond, positively, to sales inquiries with a focus on revenue maximization and quality.
- Attract guests and enhance their loyalty by providing a distinctive service through communication and sales skills to improve the hotel’s image and increase revenue.
- Actively up-sells each business opportunity to maximize revenue opportunity.
- Handles all incoming calls utilizing the company-approved standard of greeting and follows the LQA reservations script.
- Ensure full and comprehensive knowledge of the resort facilities.
- Process all reservation requests by entering the data accurately in the Property management system.
- Be a continual source of information, help, and assistance to all guests.
- Answers guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, and special events).
- Use sales techniques as per LQA Standards requirements when assisting guests in making reservations, including personalizing calls, using storytelling to give a sense of place and build anticipation before the stay, obtaining complete guest needs, suggesting alternate dates, or directing guests to sister properties on sold out days.
- Identifies guest reservation needs by asking open-ended questions to obtain all necessary information.
- Determines the most appropriate room type to meet guest requirements and maximize room rate.
- Verifies all reservation information with callers to ensure accuracy.
- Accommodates and documents special requests accurately and efficiently.
- Explains guarantee and cancellation policies to callers.
- Describes room accommodations and benefits feature sale amenities to guests.
- Ensures accurate input of reservation details in the property management system (OPERA)
- Assigns confirmation/cancellation numbers and relays this information to callers.
- Prepares and sends confirmation letters within 2hrs to ensure guest satisfaction.
- Coordinates with the Concierge on all airport transfer requests
- Coordinates with Restaurant reservations on all restaurant reservations requests
- Upsell resort outlets and facilities whenever possible and show knowledge about other resort facilities when answering questions
- Identifies repeat guests using appropriate codes.
- Resolves guest complaints, ensuring guest satisfaction.
- Ensure to update VIP bookings in the Property Management System.
- Ensure correct profiles are attached for guests, Tour Operators, Wholesalers, and Corporates to ensure quality of reservation data and merge duplicate profiles when needed.
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
- Ensure updated guest preferences in the SAGA platform.
- Maintains a high level of communication and feedback within the department.
- Ensure all FAM Trip / Complimentary rooms are booked as per standard outlined.
- To promptly respond to all guest requests made through the Online Travel Agent’s extranets.
- Ensure daily task lists are covered before the end of the shift.
- Reports to duty punctually and in accordance with the department duty roster.
- To be consistently well gr



  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    Urgently looking for Reservation Agent (Hotel Experience is a must) Job Responsibilities; - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’...


  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    Urgently looking for Reservation Agent (Hotel Experience is a must) Job Responsibilities; - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Reservation Agent

    3 weeks ago


    Dubai, United Arab Emirates Tropventure FZE - LLC Full time

    Reservation agent job description A reservation agent is typically responsible for handling reservations and bookings for hotels, airlines, restaurants, or other businesses. Their job description may include: Customer Service: Assisting customers with inquiries, providing information about availability, rates, and amenities, and resolving any issues or...

  • Reservations Agent

    6 months ago


    Dubai, United Arab Emirates TASCoutsourcing Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

    We are hiring!! - Reservation Agent - Minimum 1 year experience in same field - Immediate join

  • Reservation Agent

    7 months ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Reservations Agent

    6 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Arabic Speaker **Job Number** 23146111 **Job Category** Reservations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates TASCoutsourcing Full time

    Assisting and advising customers who may be choosing from a variety of travel options/Hotel room booking Options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...

  • Reservation Supervisor

    6 months ago


    Dubai, United Arab Emirates Signature 1 Hotel Full time

    We are urgently looking for a Reservation Supervisor who can join with us immediately. Job Responsibilities: - Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction. - Ensure reservation department and Front Officestaff are constantly aware of availability states open, on request,...

  • Reservation Agent

    4 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservation Agent

    3 weeks ago


    Dubai, United Arab Emirates Royal Tulip Full time

    Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality. - Aims to upsell rooms and other services to maximize the profitability of the...

  • Reservation Agent

    1 month ago


    Dubai, United Arab Emirates Royal Tulip Full time

    Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates luxurybookings.ae Full time

    Minimum of 1-2 Years of Reservation Experience in Hotel or Travel Agency Immediately Available Should have knowledge of B2B and B2C Portals and reservation systems. Should have knowledge of Hotelbeds, DOTW, TBO Holidays and other suppliers extranet basic knowledge. Good skills in Microsoft Outlook and MS Office and atleast basic calculation in...

  • Reservations Agent

    8 months ago


    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    8 months ago


    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservation Agent

    6 months ago


    Dubai, United Arab Emirates TASCoutsourcing Full time

    Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions. - Upsell additional services and room upgrades by highlighting the benefits and features, aiming to enhance the guest’s stay and increase hotel revenue. - Coordinate with the front desk and housekeeping...


  • Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

    **Applicants with UAE Experience in Reservation agent role & Currently Available in UAE only APPLY** Responsibilities The Holiday Island is a renowned tours & travel company in Business Bay Dubai. We are looking to grow our team and recruiting some exceptional and experienced Reservation Agents based in our Dubai office. You will provide various planning...