IT Assistant
3 months ago
Key Responsibilities:
- Technical support:
Provide frontline support to end-users for hardware, software, and network-related issues.
Troubleshoot problems, resolve technical issues, and assist users with IT-related inquiries.
- Installation and configuration:
Set up new equipment, install software updates, and ensure proper functionality.
- System administration:
Assist system administrators with tasks such as user account management, access control, and data backup procedures.
Monitor system performance, identify potential security risks, and implement corrective measures.
- Help desk management:
Manage the IT help desk ticketing system to track and prioritize support requests.
Log incidents, assign tasks to appropriate technicians, and ensure timely resolution of issues according to service level agreements (SLAs).
- Documentation and training:
Create and maintain documentation such as user guides, technical manuals, and standard operating procedures (SOPs).
- IT asset management:
Assist with inventory management of IT assets, including tracking hardware and software licenses, maintaining asset databases, and conducting periodic audits to ensure compliance with organizational policies.
- Security compliance:
Assist in implementing and enforcing IT security policies, procedures, and best practices to safeguard sensitive information and prevent unauthorized access or data breaches.
- Continuous improvement:
Participate in IT projects and initiatives aimed at improving efficiency, productivity, and user experience.
Research new technologies, evaluate vendor solutions, and recommend innovative solutions to address business needs.
Overall, and it assistant plays a vital role in ensuring the smooth operation of its systems and providing essential support to users across the organization. They must possess strong technical skills, excellent problem-solving abilities, and effective communication skills to fulfill their responsibilities effectively.
**Job Types**: Full-time, Permanent
Pay: AED4,000.00 - AED4,500.00 per month
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