Patient Happiness Executive

**Job Summary**: The Home Care Grievance Cell Executive plays a vital role in managing and resolving patient and customer grievances within a home healthcare setting. This position involves handling complaints, ensuring timely resolution, and implementing measures to prevent recurrence. The Grievance Cell Executive collaborates with various departments to...

The Call Centre agent responsibilities include greeting patients over phone and other platforms. Agent also responds to mails, messages and faxes. They gather information from patients through different platforms such as phones, mobile, mail etc. to book the appointments and service the requests. - Manage large amounts of inbound and outbound calls in a...

Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls - Maintaining the departmental KPI - Preparing the departmental duty roster as per the operational requirement - Liaison with the supervisor and the HOD to improve the KPI and customer service - Responsible for attending to all the incoming...

**Preferred Philippine/Arab** **Healthcare Experience Mandatory** 1. Receives and promptly resolves client inquiries concerning services, facilities, technology, health professional skills, events, organizational news and general health inquiries with the highest degree of courtesy and professionalism. 2. Effectively executes inbound and outbound client...

**Job description** **Job Summary**: The Home Care Grievance Cell Executive plays a vital role in managing and resolving patient and customer grievances within a home healthcare setting. This position involves handling complaints, ensuring timely resolution, and implementing measures to prevent recurrence. The Grievance Cell Executive collaborates with...

Strong customer contact experience. - An analytical mind with strong attention to detail. - To answer and direct incoming phone calls. - Ability to prepare routine administrative paperwork. - Ability to communicate effectively, both orally and in writing. - Ensure all standard protocols set by the organization are maintained. - Manage relationships with...

Accurately and efficiently performs duties, such as taking calls, making, cancelling, and changing appointments, checking patients in and out of ECW, taking payments, giving and collecting correct documentation, and any other misc. assignments given through your line manager (Accountability). Tracked through complaints, ECW logs, and line manager...

Strong customer contact experience. - An analytical mind with strong attention to detail. - To answer and direct incoming phone calls. - Ability to prepare routine administrative paperwork. - Ability to communicate effectively, both orally and in writing. - Ensure all standard protocols set by the organization are maintained. - Manage relationships with...

Strong customer contact experience. - An analytical mind with strong attention to detail. - To answer and direct incoming phone calls. - Ability to prepare routine administrative paperwork. - Ability to communicate effectively, both orally and in writing. - Ensure all standard protocols set by the organization are maintained. - Manage relationships with...

Responsible to supervise and lead a team, providing general support for the front office department & contact centre ensuring all patient administration processes are followed. - Align daily operations with the company’s values and culture. - Support the team in achieving departmental goals and objectives. - Supervise work outputs related to appointment...

Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary. - Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments. - Register new patients/ follow...

**This position is open only for UAE Nationals.** 1. Receives and promptly resolves client inquiries concerning services, facilities, technology, health professional skills, events, organizational news and general health inquiries with the highest degree of courtesy and professionalism. 2. Effectively executes inbound and outbound client communications with...

**This position is open only for UAE Nationals.** 1. Receives and promptly resolves client inquiries concerning services, facilities, technology, health professional skills, events, organizational news and general health inquiries with the highest degree of courtesy and professionalism. 2. Effectively executes inbound and outbound client communications with...

The Patient Relationship Executive plays a pivotal role in the seamless coordination between potential patients, healthcare professionals, and internal teams within the organization. The primary responsibility involves converting leads generated through the Customer Relationship Management (CRM) system into confirmed patients. This role focuses on...

We are seeking a dedicated Patient Relations Executive (female) to join our team. The Patient Relations Executive will be responsible for ensuring a smooth, positive experience for our patients by managing appointments, assisting with inquiries, and maintaining effective communication. This role requires strong interpersonal skills and a commitment to...

Strong customer contact experience. - An analytical mind with strong attention to detail. - To answer and direct incoming phone calls. - Ability to prepare routine administrative paperwork. - Ability to communicate effectively, both orally and in writing. - Ensure all standard protocols set by the organization are maintained. - Manage relationships with...

Strong customer contact experience. - An analytical mind with strong attention to detail. - To answer and direct incoming phone calls. - Ability to prepare routine administrative paperwork. - Ability to communicate effectively, both orally and in writing. - Ensure all standard protocols set by the organization are maintained. - Manage relationships with...

We are looking for Patient Relations Executive to join our Patient Relations Team. Job Summary: Responsible for the courteous and efficient reception of patients, records information required for registration in the hospital system and provides efficient directions to the patients. Accept payment from the patient. Perform a clerical duty as assigned, which...

We are looking for Patient Relations Executive to join our Patient Relations Team. Job Summary: Responsible for the courteous and efficient reception of patients, records information required for registration in the hospital system and provides efficient directions to the patients. Accept payment from the patient. Perform a clerical duty as assigned, which...

**Job Overview**: The Patient Relationship Executive (PRE) is a crucial member of our healthcare team, responsible for fostering strong relationships with patients and converting leads into loyal clients for our medical services. This role requires proactive communication and collaboration with various healthcare professionals to ensure a seamless patient...