Patient Relation Executive
2 months ago
**Job Overview**:
The Patient Relationship Executive (PRE) is a crucial member of our healthcare team, responsible for fostering strong relationships with patients and converting leads into loyal clients for our medical services. This role requires proactive communication and collaboration with various healthcare professionals to ensure a seamless patient experience.
Key Responsibilities:
**Lead Conversion**:
Utilize persuasive communication skills to convert inquiries into appointments and ongoing patient relationships.
**Patient Communication**:
Maintain consistent contact with patients throughout their care journey, providing support and guidance as needed.
Act as a primary point of contact for patients, ensuring they feel valued and informed about their healthcare options.
**Collaboration with Healthcare Team**:
Work closely with nurses, doctors, physiotherapists, and drivers to coordinate patient care and ensure timely follow-ups.
Facilitate communication between patients and healthcare providers to enhance the overall patient experience.
**Query and Complaint Resolution**:
Address patient inquiries, concerns, and complaints promptly and professionally.
Implement solutions and follow up with patients to ensure satisfaction and resolve issues effectively.
**Proactive Engagement**:
Anticipate patient needs and proactively reach out to ensure they have all necessary information and support.
Monitor patient feedback and suggest improvements to enhance service delivery.
**Shift Flexibility**:
Be prepared to work various shifts, including days, afternoons, or nights, to accommodate patient needs and ensure coverage.
Adapt to changing schedules and be available for urgent patient inquiries or issues.
**Qualifications**:
Bachelor’s degree in healthcare, business, or a related field preferred.
Previous experience in healthcare, customer service, or a similar role is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive mindset.
Ability to work collaboratively within a team and independently.
Flexibility to adapt to changing schedules and patient needs.
**Skills**:
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Strong organizational skills and attention to detail.
Empathy and compassion when dealing with patients and their families.
**Working Conditions**:
Fast-paced healthcare environment.
May involve working in shifts, including evenings and weekends.
Why Join Us:
We are committed to providing exceptional patient care and support. If you are passionate about improving patient experiences and thrive in a collaborative environment, we would love to hear from you
**Application Process**:
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