Call Center Agent for Home Healthcare Services
4 months ago
Location: Dubai
Pay: AED 3,000.00 - AED 3,500.00 per month
**About Anaya**:
Anaya Home Healthcare LLC, a premier provider of on-site healthcare services in Dubai, UAE, is undergoing rapid expansion. We are seeking enthusiastic Call Center Agents to join our dynamic team and provide exceptional service to our patients in the Dubai region.
As a Call Center Agent, you will provide professional medical advice and support to patients reaching out to our call center with health-related inquiries. You'll thrive in a fast-paced environment and will need to handle multiple priorities at once.
Your role will include:
- Responding to incoming calls from patients and providing medical advice based on their health-related questions.
- Evaluating patients' symptoms and medical histories to offer suitable guidance on care and treatment options.
- Delivering comprehensive information about medical procedures, lab profiles, IV treatments, medications, and home care services.
- Scheduling appointments and maintaining patient files, ensuring all records are accurate and up-to-date.
- Collaborating with other healthcare professionals, including doctors and nurses, to ensure optimal patient care.
- Performing various clerical tasks, such as receiving, sorting, and distributing mail, as well as organizing correspondence and reports.
- Adhering to all relevant legal, ethical, and professional guidelines while following the organization's established protocols.
- Achieving performance targets related to call quality, call volume, and patient satisfaction.
- At least 1 year of experience in a medical setting, preferably in home healthcare.
- A medical degree or a solid understanding of medical terminology, including lab profiles, IV treatments, and medications.
- Proficient in computer systems and software, including MS Office, Google Sheets, and electronic health record systems.
- Strong communication and interpersonal skills, fluent in both English and Arabic.
- Excellent problem-solving abilities and critical thinking skills, with the capacity to work independently and as part of a team in a fast-paced environment.
- Willingness to work flexible shifts, including day and night, as well as weekends and holidays.
- Immediate availability to join in Dubai.
**Physical Demands**:
- Ability to remain seated for extended periods.
- Extended use of computers and telephones.
**Job Type**: Contract
Contract length: 24 months
Pay: AED3,000.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or willing to relocate with an employer
- (required)
**Experience**:
- Home Care Services: 1 year (required)
**Language**:
English(required)
Arabic (Not mandatory)
**Job Types**: Full-time, Permanent
Pay: AED3,000.00 - AED3,500.00 per month
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