CX Customer Experience Consultant

1 week ago


Dubai, Dubai, United Arab Emirates Ghobash Group Full time

CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

Job DescriptionWe are seeking a dynamic and experienced professional to join our team as a CX Consultant.

This role is for one with expertise in customer experience would need to drive strategic initiatives and enhance overall customer satisfaction.


Job Responsibilities:

Customer Journey Mapping:
Lead the creation of customer journey maps to understand and optimize the end-to-end customer experience.
Voice of the Customer (VoC)

Programs:
Establish and manage Voice of the Customer programs, including surveys, feedback mechanisms, and sentiment analysis

Customer Analytics:
Utilize customer data and analytics to derive insights and recommend improvements to enhance the overall customer experience.
Contribute to the development and execution of the overall customer experience strategy aligned with business objectives.

Training and Education:
Provide training and education to internal teams on customer-centric principles and practices

CX Metrics and Reporting:
Define and track key performance indicators (KPIs) related to customer experience, and prepare regular reports for management.
QualificationsBachelor's degree in Marketing, Business, or a related field.
Proven experience in customer experience management or related roles.
Strong understanding of customer journey mapping, VoC programs, and customer analytics.
Excellent communication and presentation skills.
#J-18808-Ljbffr

  • Dubai, Dubai, United Arab Emirates Computer Network Systems Full time

    Company DescriptionCNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital...


  • Dubai, Dubai, United Arab Emirates VML Full time

    Who We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...

  • Customer Experience

    1 week ago


    Dubai, Dubai, United Arab Emirates e& enterprise Cloud Full time

    Customer Experience (CX) Consultant | e& enterprise Cloud DubaiAt e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their...

  • Customer Experience

    1 week ago


    Dubai, Dubai, United Arab Emirates e& enterprise Cloud Full time

    Customer Experience (CX) Consultant | e& enterprise Cloud DubaiAt e& enterprise, we play a leading role in customer cloud transformation in the UAE. With our multi-cloud solutions, we enable our customers to get business results faster and mitigate risk by leveraging the right cloud platform and the right cloud services to run, manage and grow their...

  • Cx Advisory Analyst

    1 week ago


    Dubai, Dubai, United Arab Emirates Genesys Full time

    Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?What is the role about? Supports strategic customers to identify, understand, and address business problems through interpersonal...


  • Dubai, Dubai, United Arab Emirates Energy Jobline Full time

    Manage central CX feedback loop Analyze customer feedback and provide actionable insights to improve customer experienceCollaborate with cross-functional teams to design and execute customer experience projectsSupport CX Champions in each NEOM sector, region, or corporate functions in prioritizing and implementing initiatives to improve CXSupport Central CX...

  • Customer Experience

    1 week ago


    Dubai, Dubai, United Arab Emirates Provident Real Estate Full time

    Real Estate Job in Dubai | Customer Experience (CX) Consultant | Provident Estate Customer Experience (CX) Consultant Dubai, UAE Role Summary:As a CX Consultant at Provident, you will be a key part of the Operations Department of the company, contacting potential or existing customers to inform them about our products and services using scripts or...


  • Dubai, Dubai, United Arab Emirates Oracle Middle East Full time

    The job posting is outdated and position may be filled Partner and lead with sales team across all stages of the sales cycle to articulate the business value of SaaS - CX SolutionLeverage industry knowledge to recommend relevant and innovative solutions that support your customers' desired outcomes and ensuring customer satisfaction.Ensure customers' key...


  • Dubai, Dubai, United Arab Emirates Digitas Full time

    Digitas is The Connected Marketing Agency, committed to helping brands better connect with people throughTruth. Connection. Wonder.With diverse expertise in data, strategy, creative, media and tech, we work across capabilities and continents to make better connections and achieve ambitious outcomes through ideas that excite, provoke and inspire. Curious and...


  • Dubai, Dubai, United Arab Emirates Energy Jobline Full time

    Manage central CX feedbackloopAnalyze customer feedback and provideactionable insights to improve customerexperienceCollaborate with cross-functionalteams to design and execute customer experienceprojectsSupport CX Champions in each NEOMsector, region, or corporate functions in prioritizing andimplementing initiatives to improve CXSupportCentral CX team in...

  • Head of Cx

    1 week ago


    Dubai, Dubai, United Arab Emirates Ipsos Zrt. Full time

    *****BUSINESS DEVELOPMENT Design and implement the CX sector strategy ensuring financial performance delivered in line with budget requirements Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close Lead, design, coordinate and deliver winning proposals (responding to RFIs/RFQs/RFPs) and...


  • Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    1- CX Manager – Central TeamJob: Full TimeLocation: Dubai, UAEDescription:Our CX Manager will create satisfying and compelling experiences for our customers, with a focus on reshaping the customer experience to maximize conversions. Our CX Manager must have an expert understanding of touchpoints across the entire customer journey and elevate in-store...


  • Dubai, Dubai, United Arab Emirates K20S Kinetic Technologies Private Limited Full time

    Were Hiring Job Title: Oracle CX CRM Technical Location: Dubai Skills Required:Oracle CX Sales and Service Cloud Groovy Scripting VBCS ICS Components CPQ Knowledge (Advantage) Job Description:Join our team as an Oracle CX CRM Technical expert Youll be responsible for developing custom objects workflows and integrations in Oracle CX SAAS. If you have a knack...

  • CX Design

    1 week ago


    Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    1- CX Design & Project ManagerJob: Full TimeLocation: Dubai, UAEJob Responsibilities:Plan and execute of cross-functional end-to-end projects to redesign customer journeys.Use research, data, and best-practices to form and validate your solutionsCreate journey maps, service design bluprints and prototypes to solve challenging CX problemsObjectively evaluate...


  • Dubai, Dubai, United Arab Emirates Dautom Full time

    Client Introduction:In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.Skills required:Job Purpose:Able to produce and exercise...


  • Dubai, Dubai, United Arab Emirates Concentrix Full time

    About the jobConcentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations. Concentrix Catalyst is searching...


  • Dubai, Dubai, United Arab Emirates Bitech Middle East On Demand Bitech International Full time

    Were Hiring Job Title: Oracle CX CRM Technical Location:Dubai Skills Required:Oracle CX Sales and Service Cloud Groovy Scripting VBCS ICS Components CPQ Knowledge (Advantage)Job Description:Join our team as an Oracle CX CRM Technical expert Youll be responsible for developing custom objects workflows and integrations in Oracle CX SAAS. If you have a knack...


  • Dubai, Dubai, United Arab Emirates Majid Al Futtaim Full time

    1- Senior CX DesignerJob: Full TimeLocation: Dubai, UAEJob Responsibilities:Develop a strong understanding of all SMBU projects and business priorities.Understands advanced trends and scenario thinking to drive innovative concept proposition.Works closely with the SMBU CX Head to align project priorities, design strategies, and pillars of success.Drives...


  • Dubai, Dubai, United Arab Emirates AW Rostamani Full time

    CX Supervisor Jobs in Dubai | AW Rostamani Careers DubaiPosition: CX SupervisorHandling, overseeing, and assessing customer service activities and providing services as per company standards.Prepare a strategy to optimize every touch point within the customer journey.Managing customer's communications telephonic calls, emails, and chats as per company...


  • Dubai, Dubai, United Arab Emirates Tandem Search Full time

    Senior Director Retail Customer ExperienceThe role holder will be accountable for defining, implementing and overseeing the execution of the Retail Customer Experience Transformation strategy on behalf of the Retail Business, reporting to the Group Head of Customer Experience.The role supports the Bank's CX Transformation Programme that aims to be one of the...